Stephen Shope
Ocala,FL
Summary
Proven bartender and manager with a strong focus on customer satisfaction and team supervision. Skilled in conflict resolution, compliance with regulations, and inventory management.
Overview
14
14
years of professional experience
Work History
Bartender/manager
suite 306 of Ocala inc
Ocala, Florida
10.2016 - Current
- Supervised bartending team to ensure efficient service during peak hours.
- Resolved customer complaints swiftly to maintain a positive bar environment.
- Ensured that all customers were properly Checked identification of customers before serving alcohol to ensure compliance with legal drinking age. before being served alcoholic beverages.
- Inspected bar area to ensure cleanliness and proper setup.
- Enforced all state laws pertaining to the sale of alcohol, tobacco, food items.
- Trained new staff on drink preparation and customer service standards.
- Enforced compliance with health regulations and responsible alcohol service policies.
- Performed routine maintenance on equipment and facilities to ensure operational efficiency.
Nuclear density technician
Geotech
Ocala, Florida
09.2015 - 10.2016
- Operated field testing instruments to accurately assess material properties for informed decision-making.
- Assisted in data collection and sample preparation for soil analysis, ensuring high-quality results.
- Conducted routine maintenance on geotechnical equipment and tools to ensure optimal performance and reliability.
- Maintained accurate records of testing procedures and equipment usage.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Followed safety practices to safeguard against injury and damage to property.
- Completed scheduled appointments on time to drive quality service.
Bartender
Hilton Hotels Corporation
Ocala, Florida
01.2013 - 10.2015
- Prepared and served a variety of beverages to hotel guests.
- Collaborated with kitchen staff to deliver timely beverage service for events, enhancing guest experience.
- Assisted in training new bartenders on service standards and drink recipes.
- Created specialty cocktails aligned with Hilton's beverage program, contributing to unique guest offerings.
- Welcomed customers upon arrival to create a friendly atmosphere. and provided excellent customer service.
- Resolved customer complaints in a professional manner.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Performed opening and closing duties including restocking supplies.
- Ensured cleanliness and organization of bar area and equipment to maintain high service standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
- Developed good working relationships with fellow employees through effective communication.
Food and Beverage Manager
Ocala jai alai
Orange lake , FL
01.2012 - 01.2013
- Managed daily food and beverage operations at a high-energy entertainment venue.
- Oversaw staff scheduling to ensure optimal coverage during peak service hours.
- Coordinated inventory management for food and beverage supplies, ensuring stock availability and minimizing waste.
- Developed and implemented training programs for new staff members.
- Collaborated with vendors to negotiate pricing and quality of supplies.
- Created monthly financial reports analyzing sales trends, labor costs, and expenses to inform strategic decision-making.
- Resolved customer complaints regarding meal quality or service issues promptly, enhancing customer satisfaction and loyalty.
- Managed payroll records for employees working within the food and beverage department.
Education
High School Diploma -
Vanguard
Ocala, FL05-2009
Skills
- Drink preparation
- Organizational skills
- Time management
- Team motivation
- Basic accounting
- Able to stand 12hours
- Customer service
- Team supervision
- Staff training
- Alcohol compliance
- Inventory management
- Equipment maintenance
Timeline
Bartender/manager
suite 306 of Ocala inc
10.2016 - Current
Nuclear density technician
Geotech
09.2015 - 10.2016
Bartender
Hilton Hotels Corporation
01.2013 - 10.2015
Food and Beverage Manager
Ocala jai alai
01.2012 - 01.2013
High School Diploma -
Vanguard