Brian Vang
Roseville,MN
Summary
Motivated IT and administrative support specialist with experience in system troubleshooting, user support, data entry, and cloud-based productivity tools. Skilled in resolving technical issues, documenting processes, and supporting users through ticketing, remote desktop, and software configuration. Brings 5+ years of customer service and organizational experience to streamline operations in fast-paced enviornments.
Overview
4
4
years of professional experience
Work History
Team Member
Target
Shoreview, Minnesota
08.2021 - Current
- Tracked inventory levels and resolved discrepancies using Target's inventory management system ensuring accurate stock records.
- Documented inventory management, ensuring stock levels met demand without excess.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
IT Service Support Technician Intern
LTS Lohmann Therapy Systems
Saint Paul, Minnesota
09.2025 - 11.2025
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Created user accounts with appropriate permissions on company domain.
- Installed and configured computer systems, peripherals, and applications.
- Produced accurate port documentation enabling efficient equipment replacement with minimal downtime.
- Maintain accurate asset tracking for deployed, retired or repaired devices.
Development Intern
Hmong American Partnership
Saint Paul, Minnesota
05.2024 - 08.2024
- Assist establishing a new data tracking system, improving operational efficiency.
- Developed training materials during internship; these guides became reference documents used by new interns which led to faster onboarding times.
- Analyzed and summarized data from multiple departments for funders, enhancing reporting accuracy.
Education
Associate of Science - Computer Science
Century College
White Bear Lake, MN01-2024
Skills
- IT support
- Attention to detail
- System installation
- Network troubleshooting
- Asset Management
- Customer Service
- Account management
- Remote Support
- Data Entry
- MS office proficiency
References
References available upon request.
Timeline
IT Service Support Technician Intern
LTS Lohmann Therapy Systems
09.2025 - 11.2025
Development Intern
Hmong American Partnership
05.2024 - 08.2024
Team Member
Target
08.2021 - Current
Associate of Science - Computer Science
Century College