Brian West
Batavia,OH
Summary
Forward-thinking professional with over 5 years of experience in demanding, deadline-driven environments. Demonstrated expertise in servicing ATM systems, performing repairs, and conducting warranty work. Exceptional skills in troubleshooting and problem-solving result in efficient and effective resolution of technical issues. Committed to delivering high-quality service and exceeding customer expectations.
Overview
12
12
years of professional experience
Work History
Field Service Technician
Diebold Nixdorf
05.2019 - Current
- Servicing electro-mechanical equipment in the field
- Diagnose and troubleshoot ATM Machines
- Installing, configuring and operating windows base software used for ATM operations
- Using basic hand tools to replace faulty components and cleaning of jammed media
- Handle calls with customers, dispatch and co-workers in an efficient and timely manner
- Talk to on and off site customers with the highest professionalism
- Keeping track of inventory in a company vehicle
Produce Clerk
Kroger
11.2012 - 05.2019
- Third shift Team Leader
- Unload delivered stock from semi's signed off on invoices
- Sort out and organize new stock to be available for the day shift for max efficiency
- Rotating older products to be sold first to minimize product loss due to expiration and ensure freshness of all produce
- Organize all product items as set by the Food Service Department schematics
- Respond positively to customers inquiries in person or on the phone
- Operating and using equipment, trash compactors and pallet jacks
- Followed the USDA guidelines for food handling
- Promoted 4 times: Courtesy Clerk, Grocery Clerk, Dairy Clerk to Produce Clerk
Education
Degree - Applied Science in Computer Systems Support Technician
University of Cincinnati
Batavia, Ohio01.2017
Career Passport - computer systems technician and networking
Live Oaks Vocational School
Milford, Ohio01.2013
High school Diploma -
Anderson High School
Cincinnati, Ohio01.2013
Skills
- Troubleshooting and repair
- Technical Troubleshooting
- Problem-Solving
- Teamwork and Coordination
- Mechanical Aptitude
- Positive Attitude
- Organizing and maintaining inventory
- Preventive Maintenance
- Communication
- Equipment Repair
- Repair and Installation
- Field Repairs
Communication Skills
I was an ambassador for the Great Oaks School system. I went around and visited local high schools in the tri state area. As one of their ambassadors I was placed on billboards around the tri state area. My presentations would take place on different high school stages. I would inform them of the great opportunities the Great Oaks Schools had to offer and explain how you could also receive college credit. My forte was hands-on training in the computer service and networking classes.
Timeline
Field Service Technician
Diebold Nixdorf
05.2019 - Current
Produce Clerk
Kroger
11.2012 - 05.2019
Career Passport - computer systems technician and networking
Live Oaks Vocational School
High school Diploma -
Anderson High School
Degree - Applied Science in Computer Systems Support Technician
University of Cincinnati
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