Brian Wilson

• Compile and organize loan documents and records to facilitate loan application
• Deliver complete and accurate loan documents to underwriter in a timely manner
• Manage high clientele call volume while prioritizing customer satisfaction
• Achieved performance goals on a consistent basis

• Developed strong client relationships through consistent communication and attentive service.
• Processed and assisted in credit card applications and provided proper verification of prospective customers
• High call volume and management of prompt application submissions

NMLS education and licensing

• Maintained constant communication with customers, loan officers, and management on status updates, changes to loan, and critical changes
• Collected and organized required documentation for submission to the underwriter
• Ran automated approvals through DU and LP.
• Scheduled loan closings with customers and title companies.
• Complied with established regulations and law requirements

• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner

• Gathered and verified necessary qualifications of potential customers through calls or inquiries submitted online
• Established credibility and upheld company reputation through superior customer service
• High call volume (300+ calls per day)

• Stocked shelves and loaded orders to prepare deliveries.
• Trained and mentored new employees

• Retrieved and distributed materials to designated department
• Stocked store merchandise

• Researched and managed potential investment purchases through real estate data bases
• Compiled and presented estimate of repairs and associated profit margins based on housing costs, repairs, and material