Briana Adams
ACB (Advertising Checking Bureau) Remote
Sierra Vista,AZ
12
years of professional experience
To find a career that allows me to utilize my experience and passion. The knowledge I have acquired will allow me to be resourceful, adaptable, and a reliable team player.
Work History
Kia Account Specialist (Eastern Region)
4 Years 4 Months- Managed client relations for the Eastern region through email and phone, facilitating compliance awareness and expediting pre-approval processes for advertising.
- Oversaw management of customer service email inbox for entire department, ensuring timely responses to inquiries.
- Assisted customers in resolving inquiries through effective handling of phone calls. Supported clients by managing phone communications efficiently. Provided quality service by coordinating telephone interactions strategically.
- Executed compliance preapproval processes utilizing Adobe to review creative elements for advertisements.
- Performed data entry operations to ensure accurate and timely information management.
Customer Service Representative
11 Months- Oversaw inbound call operations to support advertiser relationships and service inquiries. Executed outbound calling initiatives to expand outreach to new and existing advertisers.
- Facilitated the opening of service requests for advertisers to enhance operational efficiency.
- Coordinated escalation processes for troubleshooting issues to enhance operational efficiency.
- Conducted screen sharing sessions aimed at resolving user challenges and enhancing system functionality.
Technician
7 Months- Oversaw patient check-in processes to enhance workflow efficiency. Coordinated chart preparation for medical professionals to support patient assessments.
- Assisted in conducting patient pre-examinations for physicians. Administered blood pressure tests and dilation drops for patients. Facilitated communication by gathering questions for doctors.
- Assisted in entering and revising chart details to reflect changes in eye health. Recorded and updated chart data, supporting accurate documentation of eye health status.
PSR
7 Months- Assisted customers with inquiries and provided support for their needs. Greeted customers warmly and addressed their questions promptly. Facilitated positive interactions with customers to enhance their experience.
- Answering phones
- Appointment scheduling
- Conducted thorough insurance verification to facilitate seamless patient care and claims processing.
- Assisting patients after visit
- Assist with choosing desired eye wear
- Insurance billing
Assistant Manager
3 Years 1 Month- Assisted in managing shifts to maintain operational flow. Supported team members in completing tasks during shifts. Coordinated shift schedules to ensure adequate coverage.
- Oversaw daily operations related to store location management. Directed opening and closing procedures at store locations. Managed operational tasks for effective store location performance.
- Trained new employees and managers on company policies and procedures. Facilitated onboarding sessions to orient staff to their roles. Guided teams in understanding operational tasks and responsibilities.
- Directed and facilitated legal inspections on-site to uphold industry standards.
- Conducted in-depth interviews to evaluate potential hires and support recruitment efforts.
Education
High School Graduate
Skills
Customer-oriented
Excellent communication skills
Quick learner
Organized multi-tasking
Fast and efficient
Dedicated team player
Proficient in MS Office Suite
Timeline
Kia Account Specialist (Eastern Region)
ACB (Advertising Checking Bureau) Remote
02.2022 - 06.2026Read More
Customer Service Representative
Majorel- Microsoft Advertising
02.2021 - 01.2022Read More
Technician
Nationwide Vision
10.2017 - 05.2018Read More
PSR
Nationwide Vision
10.2017 - 05.2018Read More
Assistant Manager
Burger King
02.2014 - 03.2017Read More
Franklinton High
High School Graduate
Read More