Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana Afanador

LABELLE

Summary

Dedicated Customer Service professional committed to ensuring customer satisfaction by providing exceptional service and unmatched support who enjoys bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

9
9
years of professional experience

Work History

Bakery Associate

The Fresh Market
03.2025 - 09.2025
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Kennel Technician

Petland
08.2023 - 03.2025
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.

Store Manager

Smoothie King
04.2020 - 2023
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Kennel Supervisor

Petland
01.2018 - 02.2022
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

Bakery Assistant

Weis Markets Inc
10.2016 - 12.2017
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Lifted and moved items weighing over 25 pounds using proper lifting techniques.
  • Stored, labeled, and replenished supplies in compliance with food safety regulations.
  • Maintained clean, organized kitchen to maximize efficiency and food safety.

Education

Associate of Applied Science - Veterinary Science

Heritage Institute
Fort Myers, FL
06-2016

Skills

  • Upselling strategies
  • Visual merchandising
  • Quality control
  • Marketing support
  • Customer service
  • Staff management

Timeline

Bakery Associate

The Fresh Market
03.2025 - 09.2025

Kennel Technician

Petland
08.2023 - 03.2025

Store Manager

Smoothie King
04.2020 - 2023

Kennel Supervisor

Petland
01.2018 - 02.2022

Bakery Assistant

Weis Markets Inc
10.2016 - 12.2017

Associate of Applied Science - Veterinary Science

Heritage Institute

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