Briana Amado
Kennesaw,GA
Summary
Professional collections specialist with strong focus on team collaboration and achieving results. Skilled in accounts receivable, negotiation, and dispute resolution. Reliable, adaptable, and known for maintaining high standards and delivering impactful outcomes in dynamic environments. Excellent communication, problem-solving, and analytical abilities.
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
3
3
years of professional experience
Work History
Collections Specialist
Loud Security Systems
05.2024 - Current
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Researched accounts and completed due diligence to resolve collection problems.
Crew Member
Bojangles' Famous Chicken 'n Biscuits
04.2022 - 05.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Education
High School Diploma -
North Cobb High School
3400 Old 41 Hwy NW, Kennesaw, GA 3014405-2023
Skills
- Credit and collections
- Teamwork orientation
- Account review
- Relationship building
- Strong negotiation skills
- Account monitoring
- Clear communication
Languages
English
Native or Bilingual
Timeline
Collections Specialist
Loud Security Systems
05.2024 - Current
Crew Member
Bojangles' Famous Chicken 'n Biscuits
04.2022 - 05.2024
High School Diploma -
North Cobb High School
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