BRIANA BAKER
Los Angeles,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Family Services Specialist
Crystal Stairs
Los Angeles, CA
08.2024 - Current
- Mentored new staff members as they navigated the complexities of family services work; sharing knowledge and expertise to enhance overall team performance.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Assisted clients with completion of applications and paperwork.
Staffing Specialist
Allied Universal Security Services
Los Angeles, CA
06.2020 - 07.2024
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Managed high-volume requisitions across multiple industries, consistently meeting deadlines while providing top-notch candidates for each role.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Conducted regular follow-up with placed candidates to ensure satisfaction and retention, addressing any concerns or potential issues proactively.
- Conducted comprehensive interviews with candidates to assess their skills, qualifications, and fit for various positions within client companies.
- Reduced time-to-fill ratios by effectively prioritizing open positions based on client needs, resources available, and market conditions.
- Collaborated with hiring managers to develop detailed job descriptions that accurately reflected the requirements and expectations of each role.
- Streamlined the onboarding process for new hires, resulting in reduced time to productivity and increased employee satisfaction.
Cashier
Bed Bath & Beyond
Culver City, CA
10.2019 - 02.2020
- Mentored new staff members as they navigated the complexities of family services work; sharing knowledge and expertise to enhance overall team performance.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Assisted clients with completion of applications and paperwork.
Regional Recruiter
Allied Universal Security Services
Los Angeles, CA
06.2020 - 07.2024
- Negotiated competitive salary packages with selected candidates, ensuring satisfaction on both sides of the employment agreement.
- Developed targeted recruitment campaigns for specific roles, attracting qualified applicants and reducing overall timetofill.
- Enhanced candidate sourcing by implementing innovative recruiting strategies and utilizing various platforms.
- Provided exceptional candidate experience throughout the entire recruitment process, resulting in positive feedback from new hires.
- Established strong relationships with hiring managers to better understand their needs and preferences in candidates.
- Implemented a referral program that encouraged current employees to recommend potential candidates, leading to an increase in quality applicants.
- Organized successful regional job fairs and networking events, resulting in higher visibility for the company''s brand among potential candidates.
- Implemented diversity and inclusion initiatives within the regional recruitment process, resulting in a more diverse pool of qualified candidates for consideration.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Operated and maintained applicant tracking and candidate management systems.
- Assisted with writing job postings and job descriptions for boards.
- Created and delivered HR training sessions to staff, managers and executives.
Education
Business Office Administration - Business Administration
UEI College
Gardena, CA07.2020
High School Diploma - High School
Augustus F. Hawkins High School
Los Angeles, CA06.2016
Skills
- Self-awareness
- Professional ethics
- Multicultural competence
- Confidentiality practices
Timeline
Family Services Specialist
Crystal Stairs
08.2024 - Current
Staffing Specialist
Allied Universal Security Services
06.2020 - 07.2024
Regional Recruiter
Allied Universal Security Services
06.2020 - 07.2024
Cashier
Bed Bath & Beyond
10.2019 - 02.2020
Business Office Administration - Business Administration
UEI College
High School Diploma - High School
Augustus F. Hawkins High School