Briana Ballard
Silver Creek,GA
Summary
Efficient Front Office Assistant skilled in managing administrative functions such as phone handling, appointment scheduling, and customer service. Strong communication, multitasking, and problem-solving abilities complement proficiency in Microsoft Suite. Enhanced office efficiency through organized processes and streamlined workflows.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Front Office Assistant
Atrium Health Floyd Urgent Care
Calhoun, USA
02.2026 - 08.2026
- Checked in patients and facilitated check-out processes at front desk to ensure seamless patient flow.
- Assisted with insurance verification and handled billing inquiries to support accurate patient accounts.
- Greeted and assisted visitors in a professional and friendly manner.
- Answer and direct phone calls to the appropriate department or individual.
- Managed incoming calls, addressed voicemails, and routed calls to enhance communication efficiency.
- Scheduled appointments for clients and staff members.
- Performed various administrative tasks, such as filing, data entry, and photocopying.
- Processed payments from customers using cash, credit cards or checks.
- Managed incoming and outgoing mail and packages.
Patient Care Assistant/Caregiver
Home Instead
Rome, USA
09.2023 - 12.2024
- Executed daily personal care routines, prioritizing client comfort and adherence to hygiene standards.
- Supported clients with daily hygiene, promoting comfort and dignity.
- Provided compassionate companionship and support, fostering trust and emotional well-being among clients.
- Prepared nutritious meals, enhancing client well-being.
- Maintained clean living environments, promoting health and safety.
- Maintained clean, safe living environments through regular housekeeping, enhancing client satisfaction.
- Communicated effectively with families about client care requirements.
- Maintained a clean and safe environment for clients at home.
- Reported any changes in patient condition to the supervising nurse immediately.
Cashier
Zaxby's
Calhoun, USA
01.2017 - 08.2023
- Handled cash, credit, and gift card payments securely and responsibly.
- Managed cash transactions accurately, ensuring balanced register and efficient checkout process.
- Assisted customers with a positive attitude, enhancing satisfaction and promoting repeat business.
- Assisted customers with menu inquiries and provided exceptional service.
- Maintained cleanliness in dining area, creating inviting atmosphere for guests.
Lead Teacher
Brighter Tomorrows
Calhoun, USA
01.2019 - 06.2019
- Nurtured children's emotional and social development through engaging activities, fostering a positive environment that encouraged learning and creativity.
- Established structured playtime routines, fostering cooperative play and improving children's interpersonal skills, resulting in better group dynamics.
- Partnered with parents and staff to develop individualized care plans, meeting children's needs and strengthening family involvement in daycare.
- Supervised children's activities in a safe environment to maintain safety and enhance engagement.
Education
High School Diploma - Healthcare
Sonoraville High School
Calhoun, GA 08.2014 - 05.2018
Skills
- Patient check-in
- Appointment scheduling
- Insurance verification
- Billing inquiries
- Payment processing
- Credit and cash transactions
- Cash handling
- Office organization
- Safety protocols
- Patient care
- Client communication
- Order preparation
Timeline
Front Office Assistant
Atrium Health Floyd Urgent Care
02.2026 - 08.2026
Patient Care Assistant/Caregiver
Home Instead
09.2023 - 12.2024
Lead Teacher
Brighter Tomorrows
01.2019 - 06.2019
Cashier
Zaxby's
01.2017 - 08.2023
High School Diploma - Healthcare
Sonoraville High School
08.2014 - 05.2018