Briana Barreto
San Diego,CA
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
3
3
years of professional experience
Work History
Patient and Facility Coordinator
Next Steps Pediatric Therapy
Fallbrook, CA
02.2024 - Current
- Monitored inventory levels and ordered additional supplies as needed.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Maintained calendars of upcoming events, meetings and deadlines.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Receptionist
Fallbrook Eyecare Center
Fallbrook, California
03.2023 - 01.2024
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Updated and recorded customer or client information to maintain accounts.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Customer Service Representative
Ups Store
Fallbrook, CA
07.2022 - 03.2023
- Conducted regular follow-up calls with customers after resolving their issues.
- Supported sales team members to drive growth and development.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Customer Service Representative
Soapy Joes Car Wash
Fallbrook, CA
08.2021 - 05.2022
- Conducted regular follow-up calls with customers after resolving their issues.
- Supported sales team members to drive growth and development.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Updated system with order specifics and customer details, preferences, and billing information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
High School Diploma -
Fallbrook Highschool
Fallbrook, CA06-2022
Skills
- Scheduling expertise
- Meeting coordination
- Database management
- Document management
- Administrative oversight
- Schedule management
- Attention to detail
- Time management
- Customer service
Timeline
Patient and Facility Coordinator
Next Steps Pediatric Therapy
02.2024 - Current
Receptionist
Fallbrook Eyecare Center
03.2023 - 01.2024
Customer Service Representative
Ups Store
07.2022 - 03.2023
Customer Service Representative
Soapy Joes Car Wash
08.2021 - 05.2022
High School Diploma -
Fallbrook Highschool