Briana Beck
Archbald,PA
Summary
Professional in team and process management, ready to bring organizational skills and leadership capabilities to new role. Proven ability to streamline operations and enhance team productivity through strategic initiatives. Focused on collaboration and flexibility, ensuring team alignment with shifting priorities, while displaying strong leadership and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Associate/ Seasonal TAP
Victoria’s Secret, Scranton/ Se
03.2024 - Current
- Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures
- Receiving and processing shipment ensuring there are no product defects, prioritizing the sales floor needs, back-stocking and storing products not yet released
- Taking initiative to recover and replenish merchandise, so it is available to sell
- Understanding and adhering to visual merchandising brand standards
- Assisting in housekeeping of sales floor and communicating maintenance issues
- Keeping an awareness of, and building personal capability in, loss prevention
- Reinforcing store strategy to reduce shrink
- Supporting all activities related to providing a safe working environment
- Seasonal Associate2018-2019
Assistant Manager/Master Stylist
J.Elle Studio, Olyphant PA
10.2019 - Current
- Duties include scheduling clients, confirming appointments and thorough consultations with each client to ensure we are pairing them with the best stylist to meet their needs
- Assuring them they are heard in order to provide the best experience possible during their appointment is our main priority
- Maintaining safe and sanitized work environment to meet state board requirements
- Scheduling educational classes to assist stylists enhance their current skills and stay up to date on current trends
- Multitasking to maximize personal daily growth goals
Customer Service Advocate, One Guide
Cigna, WFH
07.2019 - 03.2024
- Support members, providers and employers as a personal guide answering inquiries in regards to claims, benefits, eligibility and pre enrollment concerns
- Ensuring customers are aware of plan programs and incentives that help them get the most out of their benefit plan
- This includes educating members of the importance of in network steerage, cigna care network, and myCigna.com utilization
- Supported dedicated accounts for Fuji/RTX and the Exchange call team which supports client based exchange policies operating off the local plus narrow network
- Primary responsibilities included open enrollment and network education, standard claims and benefits inquiries and occasionally taking management calls for deescalation needs
- Proficient in Proclaim OAP/LocalPlus networks
- Trained and knowledgeable in IFP/Dentacom/PMHS/HMO
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
Designer Stylist
Beauty Bar, Scranton PA
05.2017 - 10.2019
- Scheduling/confirming appointment, inventory, and product sales
- Training new hires with hands on education and daily duties within the salon
- Maintaining safe and sanitized work environment to meet state board requirements
- Sears Portraits Studio
- Aug2011 to Aug2012
- Scranton, Pennsylvania, United States
- On-siteScranton, Pennsylvania, United States
- On-site
- Managed staff schedules, trained photographers and support staff, and maintained studio equipment at Sears Portraits Studio
- Handled client bookings, consultations, and resolved customer issues to ensure a seamless experience
- Led marketing and promotional activities to attract new clients and increase studio visibility
Manager
Sears Portrait Studio
08.2011 - 08.2012
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Call Center Representative
AAA, Scranton PA
06.2008 - 08.2011
- Managed in bound calls for AAA road service department, ensuring accurate dispatch of assistance to members in need
- Asked detailed questions to determine member location and vehicle issues for timely and safe assistance
- Utilized strong communication skills to provide exceptional customer service and support to AAA members
Education
Associate of Arts - Photography
LCCC
Nanticoke, PA06-2012
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Mid Valley Secondary Center
Throop, PA01.2010
Certification - Graphic Design
Career Technology Center
Scranton, PA06-2010
License - Cosmetology
Empire Beauty School
MoosicCertification - Fundamentals of Digital Marketing And E- Commerce
Coursera
RemoteSkills
- Excellent written/verbal communication
- Adaptability to change
- Multitasking
- Training/education
- Strong knowledge in MS Suite programs
- Employee development
- Team building/Associate coaching
- Health and safety procedures
- Customer retention
- Performance management
- Upselling strategies
- Cash handling and reconciliation
Certification
- Cosmetology License
- Coursera Certification in Foundations of Digital Marketing and E-commerce
Timeline
Associate/ Seasonal TAP
Victoria’s Secret, Scranton/ Se
03.2024 - Current
Assistant Manager/Master Stylist
J.Elle Studio, Olyphant PA
10.2019 - Current
Customer Service Advocate, One Guide
Cigna, WFH
07.2019 - 03.2024
Designer Stylist
Beauty Bar, Scranton PA
05.2017 - 10.2019
Manager
Sears Portrait Studio
08.2011 - 08.2012
Call Center Representative
AAA, Scranton PA
06.2008 - 08.2011
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Mid Valley Secondary Center
Associate of Arts - Photography
LCCC
Certification - Graphic Design
Career Technology Center
License - Cosmetology
Empire Beauty School
Certification - Fundamentals of Digital Marketing And E- Commerce
Coursera
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