Briana Bergerson
Coon Rapids,MN
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Allina Health
Shoreview, MN
04.2024 - Current
- Assisted healthcare providers with patient examinations and treatment procedures.
- Managed patient scheduling and ensured timely follow-up on appointments.
- Obtained and recorded patient medical histories and vital signs accurately.
- Prepared examination rooms by cleaning, organizing, and stocking supplies efficiently.
- Educated patients on medication administration and post-procedure care instructions.
- Utilized electronic health record systems to maintain accurate patient documentation.
- Obtained client medical history, medication information, symptoms, and allergies.
Administrative Site Lead
Nystrom and Associates, Ltd
Blaine, MN
06.2021 - 10.2024
- Led daily operations to ensure efficient workflow within clinical teams.
- Mentored staff to enhance skills and improve patient care delivery.
- Developed and implemented process improvements for operational efficiency.
- Oversaw compliance with regulatory standards and best practices in mental health services.
- Improved site efficiency by implementing streamlined processes and procedures.
- Collaborated with other Site Leads to share best practices and improve overall company performance.
- Resolved conflicts among team members, fostering a positive and collaborative work environment.
- Monitored inventory levels, ordering supplies as needed to minimize downtime due to shortages.
- Provided onsite training to help develop employee skills.
Call Center Representative
Nystrom and Associates, Ltd
New Brighton, MN
03.2017 - 06.2021
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed high-volume calls, ensuring timely responses and adherence to quality standards.
- Trained new representatives on call handling techniques and system navigation.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Education
Diploma - Health Sciences - Medical Assistant
Rasmussen University
Brooklyn Park, MN03-2024
Diploma - Health Sciences - Phlebotomy
Rasmussen University
Woodbury, MN03-2017
Skills
- HIPAA compliance
- Patient scheduling
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Procedure assistance
- CPR
- Phlebotomy techniques
- Sterilization techniques
- Patient flow management
- Medical terminology knowledge
- Proficient with inbound/outbound calls
Timeline
Medical Assistant
Allina Health
04.2024 - Current
Administrative Site Lead
Nystrom and Associates, Ltd
06.2021 - 10.2024
Call Center Representative
Nystrom and Associates, Ltd
03.2017 - 06.2021
Diploma - Health Sciences - Medical Assistant
Rasmussen University
Diploma - Health Sciences - Phlebotomy
Rasmussen University