Briana Brito
Boston,MA
Summary
Bilingual Customer Service Agent skilled at communicating with people from all backgrounds while providing exceptional customer service. Natural leader with passion for team building and promoting positive company morale. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
3
3
years of professional experience
Work History
Teaching Assistant
Hattie B Cooper Community Center
1891 Washington St, Boston MA 02118
08.2022 - Current
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Provided additional support for students with their needs, ensuring they received appropriate accommodations and resources.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
Dietary Aide
Brigham And Women's Faulkner Hospital
75 Francis St, Boston MA 02115
09.2022 - 05.2023
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
Sales Associate
Foot Paths Lifestyle Footwear
415 Washington St, Boston MA 02108
09.2021 - 07.2022
- Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Dearborn STEM Academy
Roxbury, MA06.2023
Skills
- Positive Attitude
- Computer Skills
- Relationship Building
- Calm and Patient Demeanor
- Collaborative Teamwork
- Effective Communication
- CPR and First Aid
- Customer Service
- Problem-Solving
- Time Management
- Multi-tasking strength
- Professional Demeanor
Languages
English
Native or Bilingual
Portuguese
Professional Working
Spanish
Limited Working
Creole (Cape Verde)
Native or Bilingual
Timeline
Dietary Aide
Brigham And Women's Faulkner Hospital
09.2022 - 05.2023
Teaching Assistant
Hattie B Cooper Community Center
08.2022 - Current
Sales Associate
Foot Paths Lifestyle Footwear
09.2021 - 07.2022
High School Diploma -
Dearborn STEM Academy