BRIANA BROWN
Apex,NC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Senior Specialist Servicing/Sales
Sallie Mae Bank
Newark, DE
06.2022 - Current
- Accurately input application data into loan origination system and maintain proper documentation and records, ensuring compliance with guidelines, regulatory requirements and company policies.
- Responsible for monitoring and maintaining assigned accounts, account adjustments, small balance write off, customer reconciliations and processing credit memos.
- Listen actively and emphatically to prospective and established customer inquires, demonstrating patience and understanding while gathering necessary information to resolve issues.
Intake Agent
Division of Parole and Probation
05.2017 - 05.2022
- Processes paperwork and collects data for new clients to efficiently complete intakes and assessments.
- Perform office administrative duties to ensure all paperwork is properly documented, signed, and uploaded.
- Obtains pertinent information from new clients by interviewing them in a courteous and professional manor.
Dental Assistant
Hertzfeld Edward J Dentist
Wilmington, DE
07.2013 - 12.2016
- Supported dentists with chairside assistance, enhancing workflow efficiency during treatments.
- Assisted in patient management and care coordination during dental procedures.
- Prepared examination rooms and sterilized instruments to ensure compliance with safety protocols.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Education
Certified Dental Assistant -
Harris School of Business
DE06.2013
High School Diploma -
Concord High School
Wilmington, DE06.2011
Timeline
Senior Specialist Servicing/Sales
Sallie Mae Bank
06.2022 - Current
Intake Agent
Division of Parole and Probation
05.2017 - 05.2022
Dental Assistant
Hertzfeld Edward J Dentist
07.2013 - 12.2016
Certified Dental Assistant -
Harris School of Business
High School Diploma -
Concord High School