Briana Buffkins
Omaha,NE
Summary
Proven leader in the hospitality sector, notably at Dena’s Place, where I spearheaded team training and customer service excellence, boosting repeat business. Expert in cocktail creation and promotional events, I excel in enhancing guest experiences through meticulous attention to detail and superior teamwork skills. Achieved significant improvements in staff performance and collaboration, underlining a commitment to operational excellence and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Bar Lead
Fat Putter Mini Golf Lounge
Omaha, NE
06.2023 - 01.2024
- Trained and mentored new bartenders, resulting in improved staff performance and overall team collaboration.
- Assisted in marketing efforts for the establishment by creating engaging social media content featuring signature cocktails and promotions.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Collaborated with the kitchen team to develop successful food pairings for featured drinks, enhancing the guest dining experience.
- Performed daily & weekly inventory ensuring all cost accounting and product orders aligned with daily sales goals and projections.
Bar Manager
Dena’s Place
Omaha, NE
07.2021 - 08.2023
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Agent Services Representative
Mutual Of Omaha
Omaha, TX
02.2020 - 07.2023
- Provided comprehensive support to agents, ensuring a high level of productivity and success.
- Ensured compliance with regulatory requirements by staying abreast of industry trends and best practices in agent services representation.
- Delivered world-class customer service to internal and external customers.
- Achieved established monthly goals.
- Delivered exceptional customer service through active listening and problem-solving techniques.
- Facilitated seamless transactions between agents and customers by maintaining up-to-date knowledge of company policies and procedures.
- Maintained accurate records of agent interactions, enabling data-driven decision-making processes within the department.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Bartender
Reign
Omaha, NE
06.2018 - 07.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Candlelight Lounge
Omaha, NE
11.2018 - 11.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Bachelor Of Business - Business
University of Nebraska - Lincoln
Lincoln, NE05.2020
Associate Of Business Administration - Business Administration
Southeast Community College Area
Lincoln, NE06.2017
HS Diploma - General Studies
Central High School
Omaha, NE05.2006
Skills
- Workplace Safety
- Scheduling Staff
- Staff Leadership
- Beer Knowledge
- Cocktail creation
- Menu development
- Upselling strategies
- Promotional Events
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Time Management
- Safe Food Handling
- Food Safety
- POS System Operation
- Beverage Preparation
- Garnishing
- Beer Keg Replacement
Timeline
Bar Lead
Fat Putter Mini Golf Lounge
06.2023 - 01.2024
Bar Manager
Dena’s Place
07.2021 - 08.2023
Agent Services Representative
Mutual Of Omaha
02.2020 - 07.2023
Bartender
Candlelight Lounge
11.2018 - 11.2019
Bartender
Reign
06.2018 - 07.2021
Bachelor Of Business - Business
University of Nebraska - Lincoln
Associate Of Business Administration - Business Administration
Southeast Community College Area
HS Diploma - General Studies
Central High School