Briana Carter
Charlotte,NC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Delivery Associate
Amazon
Charlotte, NC
04.2024 - Current
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Assisted with warehouse operations, including inventory management and order fulfillment tasks as needed.
- Loaded truck and properly secured items to prevent damage for deliveries.
Delivery Driver
Cannon Logistics (Amazon DSP)
Charlotte, NC
11.2024 - 04.2025
- Safely operated delivery vehicle, navigating routes with handheld devices
- Loaded/unloaded packages up to 50 lbs, including on stairs
- Maintained delivery schedules and safe driving record
- Handled customer feedback professionally
Order Fulfillment Associate
Amazon
Charlotte, NC
08.2024 - 11.2024
- Receive, pick, pack, and ship inventory using barcode scanners
- Operate equipment while adhering to safety and quality standards
- Provide customer support via phone, chat, or email
Front End Cashier
Foodlion Grocery Store
Charlotte, NC
06.2024 - 08.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with inquiries, ensuring positive shopping experiences.
- Implemented strategies to reduce wait times during peak hours.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
PMGM Manager/Crew Member Team Leader
Cook Out
Charlotte, NC
08.2022 - 05.2024
- Coached and mentored team members through challenges
- Led team collaboration and resolved escalated issues
- Conducted orientations and managed daily opening/closing tasks
- Implemented staff scheduling, balancing labor costs with operational needs effectively.
- Resolved customer complaints promptly, maintaining high satisfaction rates and loyalty.
- Developed training materials, standardizing onboarding procedures for new employees.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Customer Service & Billing Representative I
Charter Communications
Charlotte, NC
09.2021 - 08.2022
- Addressed customer inquiries about billing and service
- Verified and entered billing data accurately
- Prepared itemized billing statements
- Analyzed discrepancies in billing statements and implemented corrective actions.
- Educated customers on payment options and billing policies to enhance satisfaction.
- Reviewed and solved account and billing discrepancies.
Education
Associate of Science - Nursing
Central Piedmont Community College
Charlotte, NC08.2027
High School Diploma - undefined
Zebulon B. Vance High School
06.2015
Skills
- Customer Service & Support
- Inventory & Order Fulfillment
- Leadership & Team Management
- Delivery Operations & Logistics
- Safety & Quality Compliance
- Microsoft Office Suite
- POS & Handheld Systems
- Conflict Resolution
- Training & Onboarding
- Package handling
Timeline
Delivery Driver
Cannon Logistics (Amazon DSP)
11.2024 - 04.2025
Order Fulfillment Associate
Amazon
08.2024 - 11.2024
Front End Cashier
Foodlion Grocery Store
06.2024 - 08.2024
Delivery Associate
Amazon
04.2024 - Current
PMGM Manager/Crew Member Team Leader
Cook Out
08.2022 - 05.2024
Customer Service & Billing Representative I
Charter Communications
09.2021 - 08.2022
High School Diploma - undefined
Zebulon B. Vance High School
Associate of Science - Nursing
Central Piedmont Community College