Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
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Randall Crabtree

Dayton,OH

Summary

Dedicated worker with a willingness to learn (and learn fast) any position. Always looking to further myself as well as the team I am working with. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Delivery Associate

Amazon DSP
Dayton, US
11.2024 - Current
  • Updated electronic tracking system throughout the day with delivery status information.
  • Utilized street maps to plan and determine most efficient routes.
  • Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
  • Performed pre-trip inspections on vehicles including checking fluid levels and tire pressure.
  • Provided friendly customer service when interacting with clients during deliveries.
  • Scanned inbound and outbound packages to sort for destination.
  • Handled merchandise in accordance with product handling standards.
  • Performed routine air and fluid checks and refueling for vehicles.

Independent Delivery Contractor

DoorDash
Dayton, US
09.2019 - 10.2024
  • Picking up orders and delivering them to customers
  • Engaging with support when restaurants/stores are unable to fulfill an order
  • Providing excellent customer support

Wireless Consultant

OSL Mobile
Piqua, US
01.2020 - 04.2020
  • Developed and implemented sales strategies to increase category sales volume.
  • Developing sales strategies to increase sales volume and maximize profits.
  • Grew quarterly sales reliably with great communication and sales abilities.
  • Outperformed sales targets.
  • Issued sales promotion materials to customers to boost sales.

Wireless Consultant

Go Wireless Verizon Wireless
11.2019 - 01.2020
  • Selling mobile devices and services to the greater Miami county area
  • Customer service with efficiency and a smile
  • Cold calling customers on slow sale days to generate business
  • Calling existing customers to build rapport and check in with them and their most recent purchase
  • Handling billing issues, adjustments, deductions, payments, etc

Assistant Manager / Sales Expert

T-Mobile
Troy, US
11.2017 - 10.2019
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Developed effective sales strategies to enhance customer satisfaction and boost sales.
  • Analyzing sales figures and forecasting future sales volumes.
  • Developing sales strategies to increase sales volume and maximize profits.

Delivery Driver

Papa John's
Cincinnati, US
01.2016 - 08.2016
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Notified customers of delays to decrease calls to support.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Server

Cracker Barrel
Piqua, US
01.2015 - 05.2015
  • Worked as a server and as a shift leader with Cracker Barrel
  • Lots of customer service with a smile
  • We were taught how to serve and do it well, all within a timely manner so the customer could be satisfied and leave happy
  • Table sizes over 20+ patrons would be served during peak times
  • It very much increased my ability to multitask efficiently and how to speak with people that may not like what you have to say in a calm and polite manner
  • Duties included:
  • Maintaining a clean workplace
  • Managing other servers and the floor while on shift to better wait times and the quality of service for all patrons
  • Serving patrons in a timely manner
  • Providing excellent customer care
  • Helping other servers manage their tables if they fall behind

Laborer

Spring Hills Auto Wrecking
Hills, US
01.2014 - 08.2014
  • Worked on whatever needed to be done around the junkyard
  • De-rimming tires, tidying up the workspace, helping out with the movement of cars every once in awhile out in the yard

Education

BA - Criminal Justice

University of Cincinnati
Cincinnati, OH
05.2017

Diploma -

Piqua High School
Piqua, OH

Skills

  • Software Troubleshooting
  • Operating systems
  • Computer skills
  • Microsoft Windows
  • Leadership
  • Mobile Devices
  • Desktop support
  • Sales
  • Customer Service
  • Remote Access Software
  • Inside Sales
  • Microsoft Office
  • VPN
  • Technical Support
  • Restaurant management
  • Food service
  • Desktop Support
  • Windows
  • Help Desk
  • Cash handling
  • Management Experience
  • Supervising experience
  • Fast learner
  • Upselling
  • Hospitality

Certification

Drivers License

Awards

  • LEADING the Troy T-Mobile Sales Location in Total Boxes!, 09/01/19, TOTAL BOXES - 18
  • LEADING the Troy T-Mobile Sales Location in Accessory Revenue!, 09/01/19, ACCESSORY REVENUE - $420
  • LEADING the Troy T-Mobile Sales Location in Consumer Postpaid Voice Activations!, 09/01/19, CONSUMER POSTPAID VOICE ACTIVATIONS - 13
  • LEADING the Troy T-Mobile Sales Location in Upgrades!, 09/01/19, TOTAL UPGRADES - 5
  • LEADING the Troy T-Mobile Sales Location in Total New Activations!, 09/01/19, TOTAL NEW ACTIVATIONS - 14
  • LEADING the Troy T-Mobile Sales Location in Total New Activations!, 08/01/19, TOTAL NEW ACTIVATIONS - 20
  • Highest Ranking Mobile Expert!, 08/01/19, HIGHEST RANKING MOBILE EXPERT - #27 IN THE COMPANY
  • LEADING the Troy T-Mobile Sales Location in Consumer Postpaid Voice Activations!, 08/01/19, CONSUMER POSTPAID VOICE ACTIVATIONS - 16
  • LEADING the Troy T-Mobile Sales Location in Accessory Revenue!, 08/01/19, ACCESSORY REVENUE - $677
  • LEADING the Troy T-Mobile Sales Location in Total Boxes!, 08/01/19, TOTAL BOXES - 24
  • LEADING the Troy T-Mobile Sales Location in Total New Activations!, 07/01/19, TOTAL NEW ACTIVATIONS - 14
  • Highest Ranking Mobile Expert!, 07/01/19, HIGHEST RANKING MOBILE EXPERT - #55 IN THE COMPANY
  • LEADING the Troy T-Mobile Sales Location in Total Boxes!, 07/01/19, TOTAL BOXES - 17
  • LEADING the Troy T-Mobile Sales Location in Consumer Postpaid Voice Activations!, 07/01/19, CONSUMER POSTPAID VOICE ACTIVATIONS - 10
  • LEADING the Troy T-Mobile Sales Location in Upgrades!, 06/01/19, UPGRADES - 7
  • LEADING the Troy T-Mobile Sales Location in T-Mobile for Business Activations!, 05/01/19, BUSINESS ACTIVATIONS - 7
  • LEADING the Troy T-Mobile Sales Location in Total New Activations!, 05/01/19, TOTAL NEW ACTIVATIONS - 13
  • Highest Ranking Mobile Expert!, 05/01/19, HIGHEST RANKING MOBILE EXPERT - #11 IN THE COMPANY
  • LEADING the Troy T-Mobile Sales Location in Total Boxes!, 05/01/19, TOTAL BOXES - 14
  • LEADING the Troy T-Mobile Sales Location in Consumer Postpaid Voice Activations!, 03/01/19, CONSUMER POSTPAID VOICE ACTIVATIONS - 10
  • LEADING the Troy T-Mobile Sales Location in Consumer Postpaid Voice Activations!, 02/01/19, CONSUMER POSTPAID VOICE ACTIVATIONS - 15
  • LEADING the Troy T-Mobile Sales Location in Consumer Postpaid Voice Activations! (Q1), 01/01/19, CONSUMER POSTPAID VOICE ACTIVATIONS - 25
  • LEADING the Troy T-Mobile Sales Location in T-Mobile for Business Activations! (Q2), 01/01/19, BUSINESS ACTIVATIONS: 10
  • LEADING the Troy T-Mobile Sales Location in Total New Activations! (Q3), 01/01/19, TOTAL NEW ACTIVATIONS - 48
  • LEADING the Troy T-Mobile Sales Location in Accessory Revenue! (Q3), 01/01/19, ACC REVENUE - $1,555
  • LEADING the Troy T-Mobile Sales Location in Total New Activations! (Q1), 01/01/19, TOTAL NEW ACTIVATIONS - 37
  • LEADING the Troy T-Mobile Sales Location in Consumer Postpaid Voice Activations! (Q3), 01/01/19, CONSUMER POSTPAID VOICE ACTIVATIONS - 39
  • LEADING the Troy T-Mobile Sales Location in Total Boxes! (Q3), 01/01/19, TOTAL BOXES - 59
  • LEADING the Troy T-Mobile Sales Location in T-Mobile for Business Activations!, 12/01/18, BUSINESS ACTIVATIONS - 4
  • Highest Ranking Mobile Expert!, 12/01/18, HIGHEST RANKING MOBILE EXPERT - #2 IN THE COMPANY
  • LEADING the Troy T-Mobile Sales Location in Total New Activations!, 02/01/18, TOTAL NEW ACTIVATIONS - 19

Timeline

Delivery Associate

Amazon DSP
11.2024 - Current

Wireless Consultant

OSL Mobile
01.2020 - 04.2020

Wireless Consultant

Go Wireless Verizon Wireless
11.2019 - 01.2020

Independent Delivery Contractor

DoorDash
09.2019 - 10.2024

Assistant Manager / Sales Expert

T-Mobile
11.2017 - 10.2019

Delivery Driver

Papa John's
01.2016 - 08.2016

Server

Cracker Barrel
01.2015 - 05.2015

Laborer

Spring Hills Auto Wrecking
01.2014 - 08.2014

BA - Criminal Justice

University of Cincinnati

Diploma -

Piqua High School

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Randall Crabtree