Briana Cervantez
Hewitt
Summary
Dynamic sales associate with proven expertise in customer service and point of sale operations. Recognized for enhancing customer engagement and driving sales through effective visual merchandising and team collaboration. Adept at inventory management, consistently ensuring product availability and satisfaction while maintaining a clean and organized environment.
Offering strong foundation in communication and adaptability, ready to learn and grow in retail environment. Brings commitment to customer service excellence and ability to quickly grasp product knowledge.
Overview
2
2
years of professional experience
Work History
Sales Associate
Dillard's
10.2024 - Current
- Provided exceptional customer service by assisting customers with product selection, addressing concerns, and offering recommendations based on individual needs.
- Effectively used POS system to complete transactions, process payments, handle returns and exchanges, and maintain accurate records of sales.
- Ensured the store environment was clean, organized, and visually appealing by changing displays, restocking shelves, and arranging products according to store guidelines.
- Collaborated with team members to meet or exceed sales targets, promoting store promotions, seasonal items, and new arrivals to boost sales performance.
- Trained new staff on store procedures, POS system use, and customer service expectations.
- Monitored inventory levels, communicated with management regarding restocking needs, and organized product displays to reflect current promotions.
- Managed customer complaints and returns with professionalism, aiming for a positive resolution and ensuring customer satisfaction.
- Handled cash and credit transactions, ensuring accuracy and following store policies for payment processing.
Stock Assistant
Walmart
08.2023 - 08.2024
- Managed stock levels by receiving, inspecting, and processing shipments, ensuring all products were accounted for and placed in appropriate storage locations.
- Maintained an organized stockroom, utilizing space effectively and ensuring products were accessible for quick restocking and customer requests.
- Supported the sales floor by restocking shelves throughout the day and ensuring popular or in-demand items were always available for customers.
- Worked closely with the store team to organize and rotate stock, minimizing product waste and ensuring that older inventory was moved to the front.
- Assisted in setting up and maintaining product displays, ensuring that they were visually appealing and aligned with promotions and seasonal changes.
- Participated in regular stock audits, identifying discrepancies, and working with management to resolve inventory issues in a timely manner.
- Ensured all stockroom operations followed safety protocols, maintaining a clean, safe, and efficient working environment.
Sale Associate
Francesca's
01.2023 - 08.2023
- Operated POS systems, processing sales, returns, and exchanges with accuracy, ensuring a seamless checkout experience.
- Delivered great customer service by engaging with shoppers, answering product inquiries, and providing personalized recommendations to boost sales.
- Assisted in visual merchandising by setting up and refreshing in-store displays, ensuring alignment with current promotions and seasonal themes.
- Handled customer concerns and complaints with professionalism, providing effective solutions to ensure customer satisfaction and retention.
- Supported daily store operations, including restocking, inventory management, and maintaining a clean and organized sales floor.
- Contributed to store’s sales goals by actively promoting sales events and upselling related products.
Education
High School Diploma -
Midway High School
05-2024
Skills
- Customer service
- Inventory management
- Team collaboration
- Multi-tasking strength
- Verbal/written communication
- Sales strategies
Timeline
Sales Associate
Dillard's
10.2024 - Current
Stock Assistant
Walmart
08.2023 - 08.2024
Sale Associate
Francesca's
01.2023 - 08.2023
High School Diploma -
Midway High School
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