Briana Connor
Marrero,United States
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Center for Military Veterans, Service Members, and Families
Hattiesburg, MS
02.2023 - 08.2025
- Provided front-line service by effectively interpreting diverse needs of veterans, students, service members, and their families, connecting them with appropriate campus resources.
- Systematically organized confidential records and maintained office correspondence, ensuring data integrity and efficient information retrieval to support operational flow.
- Supported logistical planning and coordination for outreach efforts and events, contributing to the successful implementation of resource programs and optimizing student involvement.
- Delivered competent service while resolving complex inquiries and directing individuals to correct departments, demonstrating strong problem-solving and analytical communication in a service environment.
- Supervisor: David Rayborn (601-266-8387)
Counselor In Training
Lake Rim Elementary School
Fayetteville, NC
05.2017 - 07.2017
- Assisted counselors with daily operations, including setting up lunch and organizing activities for children aged 5-13, demonstrating strong organizational and interpersonal skills crucial for operational support.
Education
Master of Legal Studies - Business Law and Compliance
Texas A&M University
College Station, TX, United States08.2026
Master of Business Administration - Business Administration
The University of Southern Mississippi
Hattiesburg, MS, United States08.2025
Bachelor of Legal Studies - Pre-Law, Minor in Business Administration
The University of Southern Mississippi
Hattiesburg, MS, United States08.2024
High School Diploma -
Academy Of Our Lady High School
Marrero, LA05.2020
Skills
- Microsoft Office Suite
- Business administration
- Project management
- Problem solving
- Effective communication
- Customer service
- Data analysis
- Consultative sales
- Verbal and written communication
- Multi-task management
- Appointment scheduling
- Reading comprehension
- High-energy attitude
- Data entry
- Hospitality and accommodation
- Microsoft outlook
- Customer relations
- Quality control
- Multi-line telephone operations
Projects
Academic Research: “Strategic Analysis of UnitedHealth Group”, MBA Firm Project Paper, MGT 660 - University of Southern Mississippi, April 2025, Conducted in-depth internal and external business challenges analysis, applying an analytical framework to identify key issues within a complex organizational structure., Developed and proposed data-driven strategic solutions aimed at enhancing long-term growth, sustainability, and competitive advantage. Tenhancey’s analytical and problem-solving capabilities are directly relevant to operational improvement.
Awards
President’s List, Spring 2022, Dean’s List, Fall 2020, Candidate for Outstanding Freshman of the Year
Affiliations
- Sigma Gamma Rho Sorority, Inc.
- Financial Secretary (2024-Current, Beta Chi Alumnae Chapter; 2023-2024, Eta Tau Undergraduate Chapter) – Managed chapter finances and maintained detailed records.
- Philanthropy/Community Service Chair (2023-2024) – Organized community service events and fundraising initiatives, demonstrating project coordination skills.
- National Pan-Hellenic Council (NPHC) Executive Board Member (2023)
- Vice President of Philanthropy – Coordinated community service events for the council, showcasing leadership and organizational abilities.
- Order of Omega: Leadership Honor Society (2023-Current)
- The National Society of Leadership and Success (NSLS) (2022-Current)
- The National Society of Collegiate Scholars (NSCS) (2021-Current)
- Lambda Sigma Honor Society (2021-2022)
References
References available upon request.
Timeline
Customer Service Representative
Center for Military Veterans, Service Members, and Families
02.2023 - 08.2025
Counselor In Training
Lake Rim Elementary School
05.2017 - 07.2017
Master of Legal Studies - Business Law and Compliance
Texas A&M University
Master of Business Administration - Business Administration
The University of Southern Mississippi
Bachelor of Legal Studies - Pre-Law, Minor in Business Administration
The University of Southern Mississippi
High School Diploma -
Academy Of Our Lady High School
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