Briana Copeland
Tacoma,WA
Summary
Adept Operations Manager with a proven track record at Bassett Furniture, enhancing customer satisfaction and retention by 100% through expert conflict mediation and strategic customer relationship management. Excelled in team leadership and inventory control, significantly improving operational efficiency and profitability.
Overview
17
17
years of professional experience
Work History
Operations Manager
Bassett Furniture
Tukwila, WA
05.2007 - Current
- Process sales orders, returns, adjustments, and service orders
- Main point of client interactions via phone, email, text and daily face to face
- Merchandise the floor including printing tags, ordering merchandise, creating transfers of new goods from warehouse to showroom
- Contact clients to schedule deliveries, services, and follow up to ensure 100% satisfaction
- Communicate daily, or weekly with status updates on orders
- Imperative communication skills, expert at deescalating hostile clients
- Track sales daily, weekly, and monthly to retire products that are not preforming, and ordering top selling merchandise to utilize profitability
- Conduct monthly One-on-Ones with sales staff to highlight successes, as well as point out opportunities to improve evolvement
- Collaborate with ownership to determine pricing, segments, layout, and utilizing local market (TV, Radio, SEM, Geo Fencing, and SEO)
- Manage payroll of Designers. Including, Monthly schedule, imputing vacation, sick, and PH days into ADP
- Create job postings. Interview potential designers, admin, service, and management positions.
- Train all new hires for all above listed positions
- Quarterly meeting with ownership to go over P&L and goal plan
Education
No Degree - Culinary Arts
South Seattle Community College
Seattle, WA06.2006
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Staff Training
- Staff Management
- Inventory Management
- Management
- Project Management
- Customer Relationship Management
- MS Office
- Goal Setting
- Client Relationships
- Inventory Control
- Schedule Management
- Invoice Processing
- Conflict Mediation
- Customer Retention
- Retail Operations Management
- Data Analysis
- Customer relations specialist
Timeline
Operations Manager
Bassett Furniture
05.2007 - Current
No Degree - Culinary Arts
South Seattle Community College