Briana Cruz
FL
Summary
Professional retail worker with proven ability to lead and inspire teams. Skilled in cash handling, customer service, and operational efficiency. Strong focus on collaboration and adaptability, ensuring smooth operations and positive customer experiences. Reliable and results-driven with problem-solving and team motivation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
BurgerKing
06.2021 - 08.2023
- Closing and Opening the Register as Management
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Customer Service Representative
The Clifton Little School
07.2023 - 07.2024
- Communicated regularly with parents to share children's progress and build supportive relationships.
- Arrived at assigned areas on time, prepared, and ready to work.
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
Sales Associate
Snipes USA
11.2023 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
Education
Clifton High School
Clifton, NJ06.2024
Skills
- Language : Fluent in Spanish and English
- Proficient in Windows, Powerpoint, Google Classroom,Docs, and Slides, all Microsoft programs, and Zenoti
- Customer service
- Cash handling
- POS system proficiency
- Staff training
Certification
- Red Cross Child Care Certification
- CPR Red Cross Certification
- New Jersey Seal Of by Biliteracy (Spanish)
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Snipes USA
11.2023 - 07.2024
Customer Service Representative
The Clifton Little School
07.2023 - 07.2024
Cashier Team Lead
BurgerKing
06.2021 - 08.2023
- Red Cross Child Care Certification
- CPR Red Cross Certification
- New Jersey Seal Of by Biliteracy (Spanish)
Clifton High School
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