Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laura Baez Polanco

Pomona ,New York

Summary

Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Dedicated and responsive professional with proven skills in classroom management, behavior modification, and individualized support. Comfortable working with students of different skill levels to promote learning and boost educational success. Serves as role model by using growth mindset to develop young minds and inspire love of learning.

Overview

3
3
years of professional experience

Work History

Cashier Team Lead

Dunkin Donuts & Baskin Robbins
Pomona , NY
08.2021 - Current
  • Performed daily opening and closing procedures for the register area.
  • Monitored cashier performance, providing feedback as needed.
  • Trained new cashiers on proper use of registers and store policies.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Answered customer questions and provided store information.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.

Receptionist

Care365
Monsey, NY
08.2023 - 02.2024
  • Greeted visitors and provided them with assistance.
  • Scheduled appointments for clients, customers, and other visitors.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.

Education

Bachelor of Arts - Spanish Language And Literature/ Tesol

Mercy College
Dobbs Ferry, NY
05-2026

High School Diploma -

Ramapo High School
Spring Valley
08-2022

Skills

  • Cashier training
  • Opening and closing procedures
  • Merchandising guidelines
  • Hospitality and accommodation
  • Manager support
  • Product restocking
  • Effective listening
  • Fluent in English and Spanish

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Receptionist

Care365
08.2023 - 02.2024

Cashier Team Lead

Dunkin Donuts & Baskin Robbins
08.2021 - Current

Bachelor of Arts - Spanish Language And Literature/ Tesol

Mercy College

High School Diploma -

Ramapo High School
Laura Baez Polanco