Briana Cruz Ruiz
Winnemucca,NV
Summary
Proactive and customer-oriented professional with experience at Winners Inn & Casino, adept at maintaining dining area cleanliness and offering exceptional guest service. Skilled in sales techniques and active listening, consistently enhancing customer satisfaction. Excelled in roles requiring the use of complex problem-solving and effective communication, significantly contributing to team goals and operational efficiency.
Overview
4
4
years of professional experience
Work History
Waitress
Winners Inn & Casino
04.2024 - 12.2024
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Cashier
Grocery Outlet Bargain Market
09.2023 - 04.2024
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
Crew
McDonald's
04.2021 - 05.2023
- Operated cash register to ring up final bill and process various forms of payment.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted other team members to achieve goals.
Dishwasher
The Griddle
07.2022 - 10.2022
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
Education
Albert M Lowry Highschool
Winnemucca, NVSkills
- Dining area maintenance
- Greeting guests
- Item promotion
- Dining customer service
- Sales techniques
- Safe food handling
- Upselling
- Complex Problem-solving
- Active listening
- Customer service
- Verbal and written communication
Timeline
Waitress
Winners Inn & Casino
04.2024 - 12.2024
Cashier
Grocery Outlet Bargain Market
09.2023 - 04.2024
Dishwasher
The Griddle
07.2022 - 10.2022
Crew
McDonald's
04.2021 - 05.2023
Albert M Lowry Highschool
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