Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Briana Cuttino

Hamden,CT

Summary

Dynamic professional with extensive experience at Yale New Haven Health System, excelling in organization and time management. Proven ability to enhance patient satisfaction through effective appointment scheduling and communication. Recognized for implementing efficient workflows and maintaining a welcoming environment, ensuring optimal service quality in fast-paced settings.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Receptionist

Yale New Haven Health System
North Haven, CT
05.2024 - Current
  • Answered incoming calls and managed phone inquiries efficiently.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted visitors and directed them to appropriate personnel.

Business Associate

Yale New Haven Health System
North Haven, CT
01.2023 - 05.2024
  • Greeted patients and visitors, ensuring a welcoming environment and efficient check-in process.
  • Scheduled appointments, coordinating with medical staff to optimize patient flow.
  • Assisted in resolving patient inquiries and concerns, enhancing overall satisfaction and service quality.
  • Collaborated with healthcare team members to facilitate effective communication and workflow improvements.

Environmental Services Housekeeper

Yale New Haven Health System
New Haven, CT
10.2017 - 01.2023
  • Paid attention to detail while completing assignments.
  • Implemented detailed cleaning checklist, improving thoroughness of cleaning tasks.
  • Mastered various cleaning techniques for optimal results on different vehicle surfaces.

Sandwich Artist

SUBWAY®Restaurants
Orange, CT
06.2013 - 10.2017
  • Prepared sandwiches according to customer specifications and company standards.
  • Maintained cleanliness and organization of food preparation areas and dining spaces.

Education

High School Diploma -

James Hillhouse High School
New Haven, CT
06.2014

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Appointment scheduling

Certification

Yale New Haven Hospital Peace Award 2020

Patient Experience Award For Caring And Excellence

References

Julie Schmidt 877-925-3637

Jonathan Young 203-688-1415

Timeline

Receptionist

Yale New Haven Health System
05.2024 - Current

Business Associate

Yale New Haven Health System
01.2023 - 05.2024

Environmental Services Housekeeper

Yale New Haven Health System
10.2017 - 01.2023

Sandwich Artist

SUBWAY®Restaurants
06.2013 - 10.2017

High School Diploma -

James Hillhouse High School