Briana Danhi
Kissimmee,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
Parkway International Resort
02.2022 - 07.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used internal software to process reservations, check-ins and check-outs.
- Answered customer telephone calls promptly and appropriately handled needs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Server
Flavors Of Jamaica
02.2021 - 10.2022
- Provide exceptional service to a high volume of daily customers.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality
Server
Negril Jamaican Restaurant
11.2019 - 02.2021
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Associate of Science - Diagnostic Medical Sonography
Valencia College
Poinciana, FL05.2025
Some College (No Degree) - Administrative Office Specialist
Orange Technical College
Orlando, FL06.2021
High School Diploma -
Dr. Phillips High School
Orlando, FL05.2020
Skills
- Microsoft Word
- Microsoft Excel
- Solutions Oriented Professional
- High Achiever
- Fast learner
- Adaptability
- Attention to detail
Certification
- CPR Certified, Parkway International Resort - 2022
- Microsoft Excel 2016, Orange Technical College - 2020
- Microsoft Excel 2016, Orange Technical College - 20200
- Administrative Office Specialist, Orange Technical College - 2020
- Front Desk Specialist, Orange Technical College- 2020
- Information Technology Assistant, Orange Technical College - 2020
- Assistant Digital Production Designer, Orange Technical College - 2020
Timeline
Front Desk Clerk
Parkway International Resort
02.2022 - 07.2023
Server
Flavors Of Jamaica
02.2021 - 10.2022
Server
Negril Jamaican Restaurant
11.2019 - 02.2021
Associate of Science - Diagnostic Medical Sonography
Valencia College
Some College (No Degree) - Administrative Office Specialist
Orange Technical College
High School Diploma -
Dr. Phillips High School
Similar Profiles
Geordane BrownGeordane Brown
Assistant Guest Services Manager at Parkway International Resort @ HGVAssistant Guest Services Manager at Parkway International Resort @ HGV
Suleica SánchezSuleica Sánchez
Operations Supervisor at Vacation Village at Parkway ResortOperations Supervisor at Vacation Village at Parkway Resort
Alfonso MckenzieAlfonso Mckenzie
In-House/Front-Line Sales Representative at Vacation Village at Parkway ResortIn-House/Front-Line Sales Representative at Vacation Village at Parkway Resort
Dania EtienneDania Etienne
Medical Assistant at Womens CenterMedical Assistant at Womens Center
Xarielys Baez SenerizXarielys Baez Seneriz
Huevo Frito Bristo Cafe at Family BusinessHuevo Frito Bristo Cafe at Family Business