Briana Delgado
Rio Rancho,NM
Summary
Motivated server with engaging personality and a flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable colleague successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards
Overview
6
6
years of professional experience
Work History
Bartender/ Server
Las Cuates
03.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Sandia Resort & Casino
02.2022 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Call Center Sales Representative
Fanuiel
08.2020 - 02.2022
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Opened new accounts and documented personal, demographic, and payment information in system.
Manager/Bartender
Cazuelas Grill
11.2017 - 12.2019
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Kept bar presentable and well-stocked to meet customer needs.
Education
Associate of Arts - Business Management
San Juan College
Farmington, NMHigh School Diploma -
Rio Rancho High School
Rio Rancho, NM05.2006
Skills
- To-Go Order Preparation
- Menu Memorization
- Special Dietary Requirements
- Dining Area Maintenance
- Sales Expertise
- Order Accuracy
- Stocking and Replenishing
- Cash Handling
- Quality Control
- Suggestive Selling
- Sales Techniques
- Age Verification
- Server Training
Timeline
Bartender/ Server
Las Cuates
03.2023 - Current
Server
Sandia Resort & Casino
02.2022 - 03.2023
Call Center Sales Representative
Fanuiel
08.2020 - 02.2022
Manager/Bartender
Cazuelas Grill
11.2017 - 12.2019
Associate of Arts - Business Management
San Juan College
High School Diploma -
Rio Rancho High School
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