Briana Derozan

floor aide, bathing , answering call lights , feeding and more.

• Answered incoming calls, responding to inquiries from patients and other medical offices.
• Maintained supply inventory for office area, ordering items as needed and stocking shelves.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Delivered high-quality administrative and customer service to sustain patient and work flows.
• Protected patients by observing strict HIPAA guidelines.
• Demonstrated strong organizational skills by managing multiple patient care tasks in high-pressure environments.
• Promoted infection control practices in patient care environments, maintaining a safe and sterile workspace.
• Delivered patient education on health topics, both face-to-face and via remote communication channels.
• Reported changes in patient condition to registered nurse or physician.
• Answered signal lights, bells or intercom systems to determine resident needs.
• Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Documented activities and recorded information in EMR system.

• Assisted patients with telemedicine platforms to ensure smooth, effective communication with healthcare providers.
• Managed patient intake processes, both in person and via digital platforms, ensuring accurate data collection.
• Provided wound care, catheter care, and assisted with other medical procedures under the supervision of a registered nurse.
• Conducted virtual wellness checks, assessing patient conditions and reporting findings to healthcare teams.
• Ensured patient privacy and confidentiality, adhering to HIPAA guidelines in both physical and digital environments.
• Managed remote patient health logs, tracking medication adherence and therapy progress for chronic conditions.

• Answered call lights promptly and responded to patient needs accordingly.
• Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
• Maintained client confidentiality according to HIPAA regulations at all times.
• Updated patient files in accordance with company policy and procedure guidelines.
• Assisted with admission procedures such as gathering personal data from the patient's chart.
• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

• Provided emotional support and companionship to patients, promoting mental and emotional well-being.
• Accurately documented patient care in electronic health records (EHR), ensuring proper communication with medical teams.
• Collaborated with RNs and other healthcare professionals to develop and implement patient care plans.
• Coordinated virtual patient check-ins, ensuring ongoing communication and health monitoring in remote care settings.
• Responded to patient inquiries via phone or video calls, providing assistance and addressing concerns in a timely manner.
• Facilitated telehealth appointments by setting up video conferences and preparing patients for remote consultations.
• Trained patients and their families on the use of remote health monitoring tools and software.