Briana Dolam
Edmonds
Summary
Compassionate Psychology student with experience in behavioral health, human resources, and nonprofit organizations. Expertise in leading projects, ensuring compliance, and fostering relationships across diverse communities. Committed to leveraging strong communication and problem-solving skills to drive positive change within organizations and communities.
Overview
5
5
years of professional experience
Work History
Behavioral Technician
Amergis
Mountlake Terrace
11.2025 - Current
- Provide one-on-one behavioral support to children and adolescents using individualized treatment plans.
- Implement behavior intervention strategies under the supervision of Board Certified Behavior Analysts (BCBAs).
- Collected and maintained behavioral data and documentation to track client progress.
- Supported development of communication, social, emotional regulation, and daily living skills to enhance client independence.
- Collaborated with caregivers, supervisors, and interdisciplinary teams to provide cohesive and consistent support for clients.
- Foster a safe, positive, and structured environment that promotes growth and independence.
Human Resources Assistant
El Centro de la Raza
Seattle
01.2025 - 11.2025
- Lead independent HR projects focused on improving organizational processes, efficiency, and employee experience within a nonprofit organization.
- Identified opportunities for organizational change and collaborated with leadership to implement process improvements.
- Conducted internal audits of employee records to ensure compliance and accuracy with organizational policies and legal requirements.
- Manage and maintain confidential personnel files, ensuring documentation remains organized, complete, and audit-ready.
- Support onboarding processes, employee record management, and HR administrative functions.
- Collect, organize, and analyze workforce data to identify trends in recruitment, retention, and employee engagement.
- Prepared reports and recommendations to support data-driven decision-making and organizational planning.
- Participate in cross-functional meetings and contribute to initiatives that strengthen departmental effectiveness and operational success.
Team Member
Mendocino Farms
Kirkland
10.2024 - 01.2025
- Assisted in launching first Mendocino Farms location in Washington, enhancing brand presence.
- Executed multiple operational roles including expo, hostess, cashier, and customer service representative to support overall efficiency.
- Prepared food orders accurately and efficiently in a fast-paced environment.
- Delivered exceptional customer experiences while maintaining high standards of service and professionalism.
- Partnered with team members to streamline daily operations and improve service delivery.
Sales Associate
Pop Mart
Bellevue
11.2023 - 09.2024
- Contributed to the successful launch and opening of the Pop Mart Bellevue location.
- Coordinated store setup, merchandising, inventory organization, and operational preparation to ensure successful opening.
- Provided exceptional customer service by assisting customers with product selection, purchases, and inquiries.
- Processed sales transactions accurately and efficiently while maintaining a positive customer experience.
- Oversaw inventory management, restocking, and merchandise displays, contributing to efficient daily operations.
- Created a welcoming and organized retail environment, enhancing customer experience in a fast-paced setting.
Supervisor
Pump It Up
Edmonds
12.2021 - 05.2024
- Supervised daily operations and coordinated staff responsibilities to maintain efficient workflow and excellent customer service.
- Delegated tasks effectively and monitored team performance to ensure smooth facility operations.
- Trained, mentored, and onboarded new employees, providing ongoing coaching and performance support.
- Coordinated staff schedules to ensure smooth daily operations and successful execution of special events and seasonal programming.
- Led summer camp operations, overseeing programming, staff coordination, safety procedures, and participant engagement to create a positive camp experience.
- Managed front desk operations, customer check-ins, reservations, and cash handling responsibilities.
- Managed facility maintenance, cleanliness, equipment upkeep, and inventory to ensure a safe, welcoming environment for guests.
- Resolved customer concerns professionally while fostering positive guest experiences.
- Served as a keyholder responsible for opening and closing the facility, securing the building, and ensuring operational readiness.
Education
Bachelor of Arts - Psychology
University of Washington Bothell
Bothell, WA06-2026
Associate of Arts -
Cascadia College
Bothell, WA06-2025
Skills
Behavioral Support Applied Behavior Analysis (ABA) Data Collection and Documentation Human Resources Administration Employee Onboarding Internal Auditing and Compliance Project Leadership Process Improvement Employee Relations Customer Service Team Leadership Microsoft Office Suite Organization Time Management Communication
- Behavioral Intervention
Languages
English
Full Professional
Vietnamese
Limited
Timeline
Behavioral Technician
Amergis
11.2025 - Current
Human Resources Assistant
El Centro de la Raza
01.2025 - 11.2025
Team Member
Mendocino Farms
10.2024 - 01.2025
Sales Associate
Pop Mart
11.2023 - 09.2024
Supervisor
Pump It Up
12.2021 - 05.2024
Bachelor of Arts - Psychology
University of Washington Bothell
Associate of Arts -
Cascadia College