Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Rico

San Diego,CA

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

10
10
years of professional experience

Work History

Sales Associate

Boot World
06.2021 - Current
  • Prepare merchandise for the sales floor by pricing or tagging.
  • Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability
  • Well-versed in cashiering POS systems / Receiving Purchase Orders / Inventory
  • Manage cash/returns, exchanges, and refunds in accordance with store policy.
  • Engage with customers to build rapport and loyalty. As well as managing government contract accounts.
  • Solve customer challenges by offering relevant products and services and answering customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store systems for merchandise at other sites.
  • Assess customer needs and utilize suggestive selling and upselling techniques to drive sales.
  • Generated new sales leads to achieve and exceed monthly sales goals.

Freelance Baker

Kikas Sweets Factory
10.2020 - Current
  • Produced consistently high-quality baked goods for customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Operated and processed payments accurately.
  • Developed recipes for new products and improved existing recipes.
  • Coordinated food deliveries to guarantee timely arrival of supplies.
  • Analyzed customer preferences to design and create tailored products.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Decorated cakes, cupcakes, and other pastries according to customer requests.

Custodian

UC San Diego
04.2022 - 07.2022
  • Kept building spaces and premises clean inside and outside.
  • Emptied trash cans and recycling bins to keep building clean and germs-free.
  • Replaced and refilled paper towels and toilet paper dispensers for users' convenience.
  • Maintained clean and comfortable environments in commercial dorm buildings by vacuuming, cleaning windows, and dusting.
  • Deep cleaned or replaced flooring, performing stripping, sealing, and finishing tasks.

Child Caregiver

Self Employed Services
01.2015 - 07.2021
  • Provided care for children ages 3-12 years old
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Assisted with homework
  • Provided cooked meals
  • Encouraged children to develop healthy social and emotional skills.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.

Administrative/Event Services Assistant

Gugas Jumpers Rental (Family Business)
01.2014 - 08.2019
  • Setting up tables and equipment, and cleaning up equipment after usage
  • Created welcoming environment for customers by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Coordinated and maintained organization to keep facilities efficient, organized, and professional.
  • Assisted with scheduling and filing systems
  • Responsible for moving 400lbs+ worth of inventory to secondary locations
  • In charge of ensuring contracts with clients are up to date, signed, and verified.

Education

General Studies

San Diego Charter
San Diego, CA

Skills

  • Product Sales
  • Business Networking Development
  • Retail Store Operations
  • Stocking and Receiving
  • Exceptional Customer Service
  • Order Processing
  • Upselling
  • Customer Needs Assessment
  • Inventory Control
  • Cash Handling

Timeline

Custodian

UC San Diego
04.2022 - 07.2022

Sales Associate

Boot World
06.2021 - Current

Freelance Baker

Kikas Sweets Factory
10.2020 - Current

Child Caregiver

Self Employed Services
01.2015 - 07.2021

Administrative/Event Services Assistant

Gugas Jumpers Rental (Family Business)
01.2014 - 08.2019

General Studies

San Diego Charter

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Destiny Rico