Briana Ferris

My duties for this position included:

• Handle phone, fax, and walk-in orders
• Greet customers who walk in in a friendly manner.
• Assist customers with any questions or issues they may have.
• Train new hires
• Handle closing and opening procedures
• Operate cash-register
• Put away delivery orders

• Resolved customer complaints in a professional manner.
• Operated cash register to process sales transactions accurately and efficiently.
• Maintained knowledge of current sales trends, promotions, pricing structures.
• Assisted in merchandising activities such as setting up displays and arranging promotional materials.

• Coordinated appointments for patients while optimizing scheduling efficiency.
• Assisted in maintaining patient confidentiality and compliance with HIPAA regulations.
• Performed administrative duties such as filing medical records, completing paperwork, and updating patient databases.

• Assisted clients in selecting appropriate insurance products based on their needs.
• Processed insurance applications and policy renewals efficiently.
• Collaborated with underwriters to ensure timely processing of applications.

• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Greeted customers entering store and responded promptly to customer needs.
• Stocked, tagged and displayed merchandise as required.
• Built relationships with customers to encourage repeat business.
• Identified and resolved discrepancies and errors in customer accounts.