Briana Fuentes
Iowa Park,TX
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist
VCA Hospitals
Dallas, TX
08.2021 - 05.2023
- Greeted clients and their pets upon arrival at the clinic.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Filed medical records in an organized manner for easy access when needed.
- Processed payments from clients including cash, credit cards, and checks.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
Veterinary Assistant
VCA Hospitals
Dallas, TX
08.2021 - 05.2023
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Provided detailed patient care instructions to pet owners.
- Maintained accurate medical records of all patients.
- Cleaned and sterilized exam rooms between appointments.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
Education
High School Diploma -
Mesquite High School
Mesquite, TX05-2019
Skills
- Customer Service
- Appointment Setting
- Reception Support
- Telephone Management
- Schedule Coordination
Certification
- CPR certified
- Certified Veterinary assistant
Timeline
Veterinary Receptionist
VCA Hospitals
08.2021 - 05.2023
Veterinary Assistant
VCA Hospitals
08.2021 - 05.2023
High School Diploma -
Mesquite High School
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