Briana Garcia
Santa Maria,California
Summary
Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Childcare Provider
Santa Barbara County of Education Office
Santa Maria, CA
09.2024 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
Navigational Representative
Community Health Centers Corporate Office
Santa Maria, CA
10.2022 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Adapted quickly to changes in call volume or staffing needs by seamlessly transitioning between different roles within the call center environment.
- Managed high-volume call center environments, maintaining composure under pressure while delivering exceptional service experiences.
- Handled high-volume phone inquiries, scheduled appointments, and provided clear instructions for patients' pre-appointment preparation.
- Supported staff members by managing their calendars and scheduling appointments.
Customer Service Representative
Lowes Home Improvement
Santa Maria, CA
05.2020 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
Cashier / Manager
Donovan Splash N Dash Car Wash
Santa Maria, CA
03.2014 - 02.2020
- I am the initial point of contact with arriving customers, I provide marketing options for prospective customers, delegate purchased services to cleaning techs, answer a multi-lined phone system, and provide logistical assistance to customers and sales representatives.
- Networked with suppliers, sales, and clients via phone, fax, email, and social media.
- I maintained all office equipment, verified that supplies were fully stocked, coordinated with management to ensure continuity of services for customers, maintained scheduling, and closed reports to account for all funds and services provided.
- Secured office and company facilities at the end of the day.
Cashier
Walmart Neighborhood Market #5658
Santa Maria, CA
05.2015 - 03.2016
- I assisted customers at the point of sale as a cashier, bagged purchased items, loaded customers' carts for their convenience, answered a multi-line phone system, and forwarded calls to the appropriate recipient.
- I would retrieve store carts from the parking lot area and place them in appropriate stalls.
- At the end of the day, I would tally up all the funds in my drawer to coincide with all purchases, and balance the store intake.
Stock Room Attendant
Joann’s Fabrics & Crafts
Santa Maria, CA
10.2014 - 05.2015
- I would load and unload store items from delivery services, verify that the area was safe and secure for deliveries, delegate loading docks to arriving deliveries, and maintain all store shelves stocked with advertised merchandise. I verified that all merchandise was current and in the specified order according to management's request.
- I provided maintenance of customers' facilities, verified they were fully stocked, orderly, and cleanliness coincided with OSHA standards.
- Confirmed that all shipments and items were correct and undamaged, and verified that all receiving goods were accounted for via the shipping manifesto.
Education
Allen Hancock College
Santa Maria, CaHigh School Diploma -
Pioneer High School
Santa Maria, Ca06.2015
Skills
- Customer relations
- Data entry proficiency
- Order problem solving
- Multitasking Abilities
- Excellent communication
- Attention to detail
- Time management
- Teamwork
- Team leadership
- Adaptability and flexibility
- Inventory management
- Childcare
- Bilingual communication
LNGG
Fluent in English & Spanish
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Childcare Provider
Santa Barbara County of Education Office
09.2024 - Current
Navigational Representative
Community Health Centers Corporate Office
10.2022 - Current
Customer Service Representative
Lowes Home Improvement
05.2020 - 10.2022
Cashier
Walmart Neighborhood Market #5658
05.2015 - 03.2016
Stock Room Attendant
Joann’s Fabrics & Crafts
10.2014 - 05.2015
Cashier / Manager
Donovan Splash N Dash Car Wash
03.2014 - 02.2020
Allen Hancock College
High School Diploma -
Pioneer High School