Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana Grant

Detroit,MI

Summary

Reliable and upbeat. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

8
8
years of professional experience

Work History

Supervisor

USPS
11.2015 - Current
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Ensured compliance with company policies, safety regulations, and industry best practices.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Addressed disciplinary issues fairly and promptly, providing a strong example for other staff members to follow.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Trained newly hired sales team in upselling techniques.

Education

High School Diploma -

Old Redford Academy - High School
Detroit, MI
06.2011

Skills

  • Schedule development
  • Strategic Planning
  • Staff Management
  • Goal-Oriented
  • Policy Enforcement
  • Customer Service
  • Phone Etiquette
  • Flexible Schedule
  • Teamwork
  • Time Management
  • Creative Thinking
  • Reliability

Timeline

Supervisor

USPS
11.2015 - Current

High School Diploma -

Old Redford Academy - High School

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Briana Grant