Briana Haidarnia
Sylmar,CA
Summary
Highly skilled server and team leader experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
8
8
years of professional experience
Work History
Server
La Grande Orange Cafe
Pasadena , CA
06.2023 - Current
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Carrying drinks and food from the kitchen or bar area to the tables
- Memorizing the food menu and wine list as well as any nightly specials
- Setting tables throughout the shift
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Server Shift Leader
Coco's Restaurant
Mission Hills, CA
03.2019 - 06.2023
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Trained new employees on restaurant procedures and plating techniques.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained new employees to perform duties.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Greeted customers, answered questions and recommended specials to increase profits.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Attended meetings to learn and share information and find ways to enhance customer dining experience.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
- Held performance reviews to identify and correct areas needing improvement.
- Managed opening and closing duties to facilitate restaurant operations.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Managed tables throughout dining room to execute service at highest level.
Server
El Torito Grill
Woodland Hills, CA
11.2017 - 08.2019
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Greeted customers, answered questions and recommended specials to increase profits.
- Served food and beverages to patrons and confirmed complete orders.
- Prepared checks, itemizing total meal costs and taxes.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Presented menus and answered questions regarding items.
Sales Associate
Nordstrom
Nordstorm, CA
03.2017 - 01.2018
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Trained new team members in cash register operation, stock procedures and customer services.
- Used technology resources to assist customers in locating and selecting items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Answered incoming telephone calls to provide store, products and services information.
Education
Business Administration And Management
Los Angeles Mission College
Sylmar, CASkills
- Team Leadership
- Problem-Solving
- Teamwork and Collaboration
- Customer Service
- Safe Food Handling
- Liquor, Wine and Food Service
- High Energy and Stamina
- Transactions and Cash Handling
- Specials Promotion and Upselling
- Point of Sale Systems
- Staff Training
Languages
Spanish
Full Professional
Timeline
Server
La Grande Orange Cafe
06.2023 - Current
Server Shift Leader
Coco's Restaurant
03.2019 - 06.2023
Server
El Torito Grill
11.2017 - 08.2019
Sales Associate
Nordstrom
03.2017 - 01.2018
Business Administration And Management
Los Angeles Mission College