Summary
Overview
Work History
Education
Skills
Timeline
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Briana Harris

Schertz,TX

Summary

Highly motivated and dedicated professional seeking a challenging position in a customer focused environment, utilizing my strong communication and problem-solving skills gained through diverse experiences in the US Army, corrections, and retail sales. Committed to providing exceptional service and fostering positive relationships with clients.

Overview

13
13
years of professional experience

Work History

Geek Squad Home Theater Agent

Best Buy, Geek Squad
08.2021 - 11.2023
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • Provide expert advice and technical support ro customers on home theater systems, ensuring their satisfaction and resolving any issues promptly and efficiently.
  • Collaborate with a team of professionals to deliver exceptional customer service and exceed sales targets.
  • Perform troubleshooting and resolve technical problems with various home theater and home security components.
  • Conduct comprehensive consultations with clients to assess their needs and recommend appropriate products and services.

Sales Consultant

Best Buy
08.2017 - 08.2021
  • Consistently achieved and exceeded sales goals, demonstrating exceptional product knowledge and persuasive communication skills.
  • Built strong customer relationships by actively listening to their needs and providing tailored solutions, resulting in high customer satisfaction ratings.
  • Conducted product demonstrations and explained features and benefits to customers, effectively promoting the value of various electronic devices.
  • Collaborated with team members to ensure a clean and organized sales floor, contributing to an inviting and customer- friendly environment.

Corrections Officer

Texas Department Of Criminal Justice
11.2016 - 07.2017
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Executed emergency procedures during critical incidents, ensuring the swift resolution of conflicts and maintaining a secure environment.

Military Police Officer

United States Army
05.2011 - 05.2016
  • Served as a dedicated member of the US Army Military Police, upholding the highest standards of discipline and professionalism.
  • Conducted patrols and security operations to safeguard military installations and personnel.
  • Assisted in the investigation of criminal activities, gathering evidence, and preparing detailed reports.
  • Provided traffic controls and enforcement, ensuring the safe flow of military vehicles and personnel.
  • Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.

Education

Associate of Applied Science - Computer Science

Northwest Florida State College
Niceville, FL

Skills

  • Excellent communication and interpersonal skills, fostering positive relationships with customers and team members
  • Schedule Management
  • Lead Prospecting
  • Strong problem-solving abilities with a focus on finding creative solutions to complex issues
  • Exceptional attention to detail, ensuring accurate and thorough completion of tasks
  • Proficient in utilizing various technical devices and software applications
  • Ability to adapt quickly to changing environments and work under pressure

Timeline

Geek Squad Home Theater Agent

Best Buy, Geek Squad
08.2021 - 11.2023

Sales Consultant

Best Buy
08.2017 - 08.2021

Corrections Officer

Texas Department Of Criminal Justice
11.2016 - 07.2017

Military Police Officer

United States Army
05.2011 - 05.2016

Associate of Applied Science - Computer Science

Northwest Florida State College

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Briana Harris