Briana Hearndon
Okeechobee,FL
Summary
Dynamic professional with a dedicated work ethic and exceptional customer service skills, honed at Seminole Brighton Bay Casino. Proven ability to manage multiple tasks efficiently while fostering positive client relationships. Experienced in cash management and implementing evidence-based practices, ensuring compliance and enhancing client satisfaction in diverse environments.
Overview
6
6
years of professional experience
Work History
Server
SEMINOL BRIGHTON BAY CASINO
02.2025 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, optimizing workflow and minimizing wait times.
- Collaborated with kitchen staff to coordinate timely food delivery and address customer requests.
- Trained new servers on menu knowledge and service protocols to enhance team performance.
- Resolved customer complaints effectively, fostering positive dining experiences and loyalty.
Behavioral Health Specialist
Detox of South Florida
02.2023 - 02.2025
- Collaborated with multidisciplinary teams to enhance client care and resource allocation.
- Monitored client progress, adjusting interventions based on behavioral responses and feedback.
- Implemented evidence-based practices to improve therapeutic outcomes for diverse populations.
- Maintained accurate documentation of client interactions, ensuring compliance with regulatory standards.
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
Lead Dietary Aide
The Palms Of Sebring
03.2020 - 11.2024
- Assisted in meal preparation and serving, ensuring compliance with dietary guidelines.
- Supported kitchen staff in maintaining cleanliness and organization of work areas.
- Learned proper food handling techniques to promote safety and hygiene standards.
- Collaborated with team members to efficiently deliver meals to residents.
Skills
- Dedicated work ethic
- Exceptional customer service
- Cash management
- Customer interaction
Timeline
Server
SEMINOL BRIGHTON BAY CASINO
02.2025 - Current
Behavioral Health Specialist
Detox of South Florida
02.2023 - 02.2025
Lead Dietary Aide
The Palms Of Sebring
03.2020 - 11.2024
Similar Profiles
Nilo MartinezNilo Martinez
Surveillance Agent at Seminole Casino BrightonSurveillance Agent at Seminole Casino Brighton
Adilene AriasAdilene Arias
Count Team Member at Seminole Casino BrightonCount Team Member at Seminole Casino Brighton
Priyanshu MallaPriyanshu Malla
Receptionist at Quest Brighton on the BayReceptionist at Quest Brighton on the Bay
Rebecca HairRebecca Hair
Assistant Store Manager- Operations & CFH/Merchandiser at Kohls Department StoreAssistant Store Manager- Operations & CFH/Merchandiser at Kohls Department Store
Cristen ColemanCristen Coleman
Teacher at Okeechobee County School BoardTeacher at Okeechobee County School Board