Briana Helson

I manage a wide range of responsibilities as an administrative assistant at whaley, i dispatch technicians to multiple locations throughout multiple cities, i interact with the technicians via phone, teams, zoom meetings to provide updates and assistance.

During a leadership transition, I assumed expanded responsibilities beyond my role, ensuring smooth operations and continued team support, adapting to unexpected change has been a responsibility i have learned to take on.

I interact with customers on a daily basis both inbound and outbound via phone,email as well as face to face. This also includes ups,FedEx,amazon, and other delivery companies.

I am experienced in Microsoft Office, spreadsheets and proprietary company systems in this case helps me operate a dispatch board,handle scheduling, time sheets and connect with customers/ management.

A role i most importantly take pride in is being the coworker my team can rely on for support whether that’s with things relating to work or outside of work i’m known here for being approachable, helping my team members technicians in this case remain calm during stressful situations and staying focused.

I create quotes and assist with pricing for services as well as ordering parts as needed to keep jobs moving.

I keep the office in warehouse up-to-date with needs such as organization and cleaning, I order supplies needed for both.

I track time sheets and make sure time is accurate and submitted on time, monitoring technicians schedules to ensure time sheets matched job labor and jobs were done in a timely manner.

• Processing returns and determing appropriate handling such as, damaged, restock etc.
• Maintain a clean, organized, and ssafe working environment
• Verifying outgoing orders as well as incoming orders to confirm, accuracy, and help reduce errors
• Preparing outgoing shipments which included me picking packing labeling and organizing as well as keeping documentation paperwork on all shipments.
• Assisted with tracking shipments using logistics software systems effectively.