Nathalie Arreola
North Las Vegas,NV
Summary
Currently have over 10 years of customer service experience, both in person and over the phone. Interact well with people at all levels internally and externally. Provide total commitment to everyone and every task with the ability to go beyond job description and expectations.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Nevada Hand Construction
Las Vegas, Nevada
10.2023 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Oversee monthly, quarterly or annual reports during the development of projects that are required from different entities such as Clark County, the State of Nevada, or the Southern Nevada Regional Housing Authority.
- Reviewed weekly payrolls from subcontractors to ensure they complied with the Davis-Bacon regulations.
- Assisted our Contract Manager in compiling contracts, change orders, scheduling meetings and trainings.
Stower, Inventory Outer Location and Problem Solver
Amazon
North Las Vegas, NV
08.2021 - 10.2023
- Exceeding normal rate of managing returned merchandise by over 500 units per day while utilizing heavy machinery.
- Pull morning, middle, and end of shifts reports for manager to determine where the department stands on a daily basis.
- Use multiple windows as a problem solver and IOL resolver to search, research, and fix units.
- This saves both Amazon and our vendors money.
Credit, Customer Service, and Collection Analyst
Barclays Bank
Henderson, NV
11.2018 - 02.2021
- Maintained high levels of professionalism when dealing with difficult or irate customers.
- Saved the bank thousands of dollars by thoroughly reviewing applications and refusing applicants likely to default.
- Led team with most positive customer surveys for 6 months in a row, hitting all quarterly incentives.
- Review over 15 applications per hour using credit reports and personal information customers provide to determine customer's worthiness and assign credit lines anywhere from $500-$25,000.
Store Manager
Titlemax
Las Vegas, NV
04.2014 - 11.2018
- Oversaw the training of all new hires and prepare them for success in management positions across the district.
- Processed loans up to $10,000 using tools provided to us to determine the value of a vehicle.
- Reduced delinquency by over 200 accounts on a monthly basis by negotiating payment arrangements.
- Administered store reports and ensure store was meeting monthly quotas and to make adjustments that delivered continually stronger MOM results.
Collector
Golden Loan
Henderson, NV
11.2012 - 04.2014
- Reviewed and evaluated over 50 applications a day to determine risk/reward to ensuring profitability.
- Processed cash, card, and check payments efficiently and with 100% accuracy driving revenue and compliance.
- Conducted over 100 collection calls a day to ensure delinquency percent stayed below 20%.
Education
High School Diploma -
Desert Pines High School
Las Vegas, NV06-2011
Skills
- Management
- Customer Service
- MS Word/ Excel/ Outlook
- Timberline
- System & Office Administration
- Attention to Detail
- Dependability
- Perseverance
- Fast Learner
- Multi Task
- Davis-Bacon Payroll
- Construction Administration
- Detailed meeting minutes
- Procore
Timeline
Administrative Assistant
Nevada Hand Construction
10.2023 - Current
Stower, Inventory Outer Location and Problem Solver
Amazon
08.2021 - 10.2023
Credit, Customer Service, and Collection Analyst
Barclays Bank
11.2018 - 02.2021
Store Manager
Titlemax
04.2014 - 11.2018
Collector
Golden Loan
11.2012 - 04.2014
High School Diploma -
Desert Pines High School
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