Briana Hodge
Madison,TN
Summary
Dependable employee with management experience. Eager to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
Results-driven. Determined to exceed company sales goals. Leverages financial and marketing education to make smart purchasing and merchandising decisions. Conscientious and effective at managing and leading teams, managing store operations, and promoting merchandise to increase store revenue. Dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Results-oriented and proactive in addressing and resolving problems.
Overview
17
17
years of professional experience
Work History
Sales Associate
Donelson Wine and Liquors
Donelson, TN
06.2024 - Current
- Assisted customers with product selection and provided expert recommendations on wine and liquors.
- Maintained organized inventory, ensuring accurate stock levels and timely replenishment of products.
- Processed transactions efficiently using point-of-sale systems, enhancing customer satisfaction during checkout.
- Developed in-depth knowledge of product offerings, including vintages and pairings, to elevate customer experience.
- Trained new associates on sales techniques and customer service best practices to improve team performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Csr
AIA
Nashville, TN
11.2018 - 03.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined order processing by utilizing CRM software to enhance workflow efficiency.
- Provided comprehensive product knowledge support to customers, ensuring informed decision-making.
- Mentored junior representatives on best practices for handling complex customer issues.
- Implemented feedback mechanisms to improve service quality and customer satisfaction ratings.
- Collaborated with cross-functional teams to address service delivery challenges and optimize processes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Developed and maintained filing systems to ensure document accessibility.
- Oversaw inventory management, ensuring adequate supplies for operational needs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Warehouse Worker
Fedex
Lebanon, TN
09.2018 - 05.2019
- Operated material handling equipment to facilitate efficient loading and unloading of shipments.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to optimize workflow and enhance operational efficiency.
- Trained new employees on safety protocols and standard operating procedures.
- Conducted regular inspections of equipment and maintained cleanliness standards in work area.
- Processed incoming and outgoing packages, ensuring proper labeling and documentation.
Supervisor
GCA Services
Nashville, TN
03.2017 - 10.2018
- Cleaned in and around the buildings, prioritizing safety at all times. Thoroughly scrubbed and cleaned bathroom fixtures and partitions. Inspected facility and grounds and picked up any trash.
- Spot cleaned furniture and carpet.
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
- Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.
- Scrubbed, top-coated, buffed and varnished hard floors. Sanitized bathrooms, showers and locker rooms.
- Checked in and stocked inventory throughout the facility. Kept janitorial closets clean and organized.
- Properly labeled and diluted all cleaning solutions.
- Supervised the cleaning, maintenance and care of building and grounds. Wiped down tabletops, chairs and condiment containers.
- Dusted all furniture and fixtures thoroughly and carefully.
Front Desk Receptionist
Hughston clinic orthopaedics
Antioch, TN
04.2018 - 06.2018
- Check patients in and out. Schedule appointments. Assist In paperwork. Collect payments. File paper work.keep a clean and organize office environment.
- Great and schedule patients. Bookkeeping, calling and texting patients to remind them of appointments. Handling payments. Answering and routing calls. Keeping paperwork organized and information up to date.
Receptionist
The Evelyn Frye Center
Nashville, TN
03.2017 - 04.2018
Unemployment Insurance Technician
Department of Labor & Work Force Dev
Nashville, TN
10.2016 - 02.2017
- Answered and quickly redirected up to 30 calls per day.
- Screened applicant resumes and coordinated both phone and in-person interviews. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.
- Helped distribute employee notices and mail around the office.
- Completed data entry, tracked resumes and maintained the applicant tracking system. Achieved high customer satisfaction for claim response.
- Assisted claimants in filling out forms for benefits.
- Accept and denied unemployed benefits.
- Consistently received positive feedback from guests on performance reviews. Accept and denied claims.
- Interviewed and evaluated clients, including conducting safety and risk assessments.
- Wrote reports and case summaries and compiled work records, including required statistics. Open sort receive pickup and deliver mail.
Cashier/ Customer Service
Gordon Food Service Store
Goodlettsville, TN
06.2014 - 01.2016
- Answered an average of 7 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions. Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Assisted customers with food selection, inquiries and order customization requests. Developed reputation as an efficient service provider with high levels of accuracy. Scored in top 10% of employees in successful resolution of issues
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Served as the main liaison between customers, management and sales team.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Maintained cleanliness and presentation of stock room and production floor.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Directed calls to appropriate individuals and departments.
- Helped drive sales goals and achieve monthly quotas.
- Routinely answered customer questions regarding merchandise and pricing.
- Operated a POS system to itemize and complete an average of Number customer purchases.
- Dedicated to continuously improving sales abilities and product knowledge.
- Designed displays to make the store experience interactive, engaging and reassuring. Asked open-ended questions to assess customer needs.
- Learned, referenced and applied product knowledge information. Participated in physical inventory counts every time period.
- Replenished supplies, bags and other materials at each cash wrap.
- Communicated all store initiatives and promotions to customers to generate return business.
- Set up and explained new membership contracts. Recommended alternative items if product was out of stock.
Retail Merchandiser
Macy's
Goodlettsville, TN
09.2011 - 04.2015
- Restocked inventory every month and reviewed cash operation data to verify proper replenishment.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Developed reputation as an efficient service provider with high levels of accuracy. Scored in top 10% of employees in successful resolution of issues.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Served as the main liaison between customers, management and sales team.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Provided ongoing guest service, including giving fashion advice.
- Maintained cleanliness and presentation of stock room and production floor.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Helped drive sales goals and achieve monthly quotas.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Routinely answered customer questions regarding merchandise and pricing. Continuously improved sales and product knowledge.
- Designed displays to make the store experience interactive and engaging.
- Learned, referenced and applied product knowledge information.
- Participated in physical inventory counts every time period.
- Replenished supplies, bags and other materials at each cash wrap.
- Communicated all store initiatives and promotions to customers to generate return business.
- Recommended alternative items if product was out of stock.
- Operated a POS system to itemize and complete an average of Number customer purchases.
- Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of number.
- Conducted weekly walk-throughs with the manager to discuss interior visual displays.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Provided an elevated customer experience to generate a loyal clientele.
- Managed fulfilment department. Went to UPS for packed shipped and received mail. Delivered and picked up mail.
Store Manager/ Assistant Manager
Dollar Tree
Madison, TN
08.2011 - 02.2013
- Promoted from Team Leader to Assistant Manager within 2 months.
- Counted cash drawers and made bank deposits.
- Managed staff of 3 sales associates.
- Assigned employees to specific duties to best meet the needs of the store.
- Instructed staff on appropriately handling difficult and complicated sales.
- Hired, trained and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Reported to the district manager regarding all store and staff issues.
- Generated repeat business through exceptional customer service.
- Conducted store inventories once per quarter.
Assistant Store Manager/Store Manager
Dollar General
Old Hickory, TN
05.2009 - 07.2011
- Promoted from Team Leader to Assistant Manager within 3 months.
- Counted cash drawers and made bank deposits.
- Managed staff of 5 sales associates, 1 team leaders and 1 assistant manager. Assigned employees to specific duties to best meet the needs of the store.
- Instructed staff on appropriately handling difficult and complicated sales. Hired, trained and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
- Planned budgets and authorized payments and merchandise returns.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Reported to the district manager regarding all store and staff issues.
- Generated repeat business through exceptional customer service.
- Conducted store inventories once per quarter.
Education
Associate of Arts - Radiology Technician
Volunteer State Community College
Gallatin, TNSkills
Excel, Microsoft Outlook, MS Office, POINT OF SALE, POS
Additional Information
- TECHNICAL SKILLS
- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
- MS Office Expert
- Microsoft Outlook, Word and Excel
- POS Systems Expert
Timeline
Sales Associate
Donelson Wine and Liquors
06.2024 - Current
Csr
AIA
11.2018 - 03.2026
Warehouse Worker
Fedex
09.2018 - 05.2019
Front Desk Receptionist
Hughston clinic orthopaedics
04.2018 - 06.2018
Supervisor
GCA Services
03.2017 - 10.2018
Receptionist
The Evelyn Frye Center
03.2017 - 04.2018
Unemployment Insurance Technician
Department of Labor & Work Force Dev
10.2016 - 02.2017
Cashier/ Customer Service
Gordon Food Service Store
06.2014 - 01.2016
Retail Merchandiser
Macy's
09.2011 - 04.2015
Store Manager/ Assistant Manager
Dollar Tree
08.2011 - 02.2013
Assistant Store Manager/Store Manager
Dollar General
05.2009 - 07.2011
Associate of Arts - Radiology Technician
Volunteer State Community College