Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valentina Coral Giraldo

Dahlonega,GA

Summary

Bilingual (English-Spanish) customer experience professional and marketing student with 5+ years of experience in fast-paced, people-first environments across retail, hospitality, and academic settings. Skilled in attentive listening, reading social cues, and offering supportive solutions that help people feel understood and valued. Known for professionalism, clear communication, and the ability to build trust with diverse individuals. Currently pursuing a BBA in Marketing and eager to bring a service-first mindset, frontline experience, and genuine care to a patient-centered role.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work History

Sales Associate

Boot Barn
02.2025 - Current
  • Consistently met or exceeded sales goals and key performance indicators (KPIs), including units per transaction (UPT) and add-on sales, in a partly commission-based role.
  • Built strong customer relationships by delivering tailored service and product expertise in a Western apparel and footwear environment.
  • Demonstrated consistent sales performance and a proactive approach to upselling and meeting store goals.
  • Maintained an organized sales floor, contributed to visual merchandising, and ensured accurate stock replenishment.
  • Frequently recognized by management for hitting targets and providing reliable customer service on the sales floor.

Rehired, Sales Associate

UGG
11.2024 - Current
  • Provided exceptional customer service in a fast-paced retail environment, ensuring customer satisfaction and repeat business.
  • Ranked as a top performer in customer satisfaction surveys.
  • Assisted customers with product inquiries, locating items, and making recommendations to improve shopping experiences.
  • Maintained a clean and organized sales floor, restocked shelves, and supported merchandising efforts to optimize product displays.
  • Recognized for strong communication skills, reliability, and ability to perform under pressure during peak holiday seasons.

River Outfitter Staff

Appalachian Outfitters
05.2024 - 09.2024
  • Delivered friendly, attentive customer service to enhance guest experiences during tubing trips.
  • Enforced safety guidelines consistently to maintain a secure and enjoyable environment for all participants.
  • Managed group reservations and coordinated the distribution of tubing equipment efficiently.
  • Monitored weather and river conditions to adjust operations and ensure guest safety.
  • Handled payment collections and ensured accuracy in all transactions.
  • Represented the company professionally, helping to create a welcoming atmosphere.
  • Developed strong communication and organizational skills while supporting smooth daily operations.

Server

CT Cantina & Taqueria
06.2023 - 09.2024
  • Welcomed guests warmly and provided attentive, courteous service to ensure a positive dining experience.
  • Addressed customer questions and resolved any concerns promptly to maintain satisfaction.
  • Fostered a friendly and inviting atmosphere that encouraged repeat business and customer loyalty.
  • Supported the upkeep of clean, organized dining and service areas to enhance guest comfort.
  • Verified identification for alcohol service to ensure compliance with legal regulations.

Alternate Resident Assistant - Student Worker

University of North Georgia
08.2023 - 05.2024
  • Managed the front desk during assigned shifts, welcoming visitors and maintaining accurate records of residence hall activities.
  • Addressed resident concerns and resolved conflicts to promote a positive and supportive living community.
  • Maintained resident satisfaction by ensuring comfortable living conditions and responding promptly to issues.
  • Served as an approachable resource for residents seeking advice or support with personal and academic challenges.
  • Facilitated effective communication between residents and management by distributing regular updates and important information.
  • Collaborated closely with campus security to uphold a safe living environment.
  • Assisted residents during move-in and move-out processes to ensure smooth transitions.

Cashier/Bartender

The Original Hot Dog Factory
06.2022 - 02.2023
  • Delivered professional and courteous customer service by warmly welcoming guests and responding promptly to inquiries.
  • Fostered a positive environment that promoted customer satisfaction and encouraged repeat business.
  • Managed cash handling and processed transactions accurately using POS systems, ensuring efficient and error-free service.
  • Maintained inventory levels by restocking and organizing shelves to uphold a clean and orderly workspace.
  • Ensured compliance with alcohol service regulations by diligently verifying customer identification, supporting a safe and responsible environment.

Cashier/Bartender

CT Al Pastor
03.2022 - 05.2022
  • Greeted guests warmly and provided attentive, courteous service to address customer needs effectively.
  • Created a welcoming environment that encouraged customer loyalty and repeat visits.
  • Accurately handled cash transactions and processed payments using POS systems to ensure secure and efficient service.
  • Monitored self-checkout stations, offering assistance as needed to enhance the customer experience.
  • Assisted with packing and distributing orders efficiently while maintaining an organized and clean bar area.
  • Maintained well-stocked shelves, racks, and bar areas to uphold operational standards.
  • Verified customer identification for alcohol sales, ensuring compliance with legal requirements and promoting responsible service.

Store Associate

Andy's Frozen Custard
09.2021 - 03.2022
  • Delivered friendly and attentive customer service by greeting guests warmly and assisting with their orders to create a welcoming environment.
  • Provided knowledgeable recommendations on menu items, including ice cream flavors and toppings, to enhance customer satisfaction.
  • Responded promptly to customer questions and concerns, contributing to a positive dining experience.
  • Maintained thorough knowledge of the menu to offer accurate information and tailored suggestions.
  • Restocked condiments, beverages, and supplies while ensuring cleanliness in preparation and service areas.
  • Operated POS systems efficiently to handle cash transactions, process sales, manage refunds, and activate gift cards, maintaining accurate records.

Hostess

CT Cantina & Taqueria
10.2019 - 08.2021
  • Greeted guests warmly to create a positive first impression and provide courteous, reliable customer service.
  • Offered knowledgeable assistance regarding menu options and responded effectively to guest questions and concerns.
  • Fostered a welcoming atmosphere that encouraged customer loyalty and repeat visits.
  • Managed reservations and seating arrangements to balance server workloads and ensure smooth service.
  • Handled phone calls, took orders, and communicated daily specials clearly to guests.
  • Assisted waitstaff by running food and drinks and helped cover server duties when needed to maintain efficient operations.
  • Worked closely with management to ensure smooth front-of-house operations.
  • Maintained restaurant cleanliness and took messages for management to support timely communication.
  • Utilized POS systems to process sales, manage online orders, and activate gift cards accurately and efficiently.

Education

BBA - Marketing, Digital Concentration

University of North Georgia
Dahlonega, GA
08.2022 - Current

Skills

  • Customer Service & Relationship Building
  • Verbal & Written Communication
  • Front Desk & Reception Operations
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Scheduling & Calendar Management
  • Data Entry & Database Management
  • Conflict Resolution & Problem Solving
  • Bilingual: English & Spanish
  • Cash Handling & Point of Sale (POS) Systems
  • Professional Email & Phone Etiquette
  • Organization & Multitasking
  • Confidentiality Compliance (eg, FERPA)

Timeline

Sales Associate

Boot Barn
02.2025 - Current

Rehired, Sales Associate

UGG
11.2024 - Current

River Outfitter Staff

Appalachian Outfitters
05.2024 - 09.2024

Alternate Resident Assistant - Student Worker

University of North Georgia
08.2023 - 05.2024

Server

CT Cantina & Taqueria
06.2023 - 09.2024

BBA - Marketing, Digital Concentration

University of North Georgia
08.2022 - Current

Cashier/Bartender

The Original Hot Dog Factory
06.2022 - 02.2023

Cashier/Bartender

CT Al Pastor
03.2022 - 05.2022

Store Associate

Andy's Frozen Custard
09.2021 - 03.2022

Hostess

CT Cantina & Taqueria
10.2019 - 08.2021

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Valentina Coral Giraldo