Briana Holloway
Austell,GA
Summary
Educated,career-focused job seeker, anxious to obtain an entry-level position to build my career while accomplishing company goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Key Maintenance Supply
Atlanta , GA
02.2022 - 04.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Shift Supervisor
Waffle House Restaurant
Atlanta, GA
12.2020 - 02.2022
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Identified areas of improvement within the department and implemented necessary changes.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
Assistant Manager
Citi Trends
Carrollton , GA
05.2019 - 12.2021
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Facilitated interdepartmental communication by attending meetings or providing updates.
Server, Host
Olive Garden
Carrollton , GA
01.2016 - 05.2019
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered food orders promptly and courteously.
Cashier, Cook
Hardee's Restaurant
Carrollton, GA
05.2016 - 04.2019
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Checked quality of ingredients before use in order to ensure freshness.
- Monitored stock levels of food items and ordered more when necessary.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
Forklift Operator
JAC Products Inc.
Franklin, GA
09.2011 - 12.2012
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
Education
High School Diploma -
Heard County High School
05-2011
Skills
- Professionalism
- Organizational Skills
- Data Entry Skill
- Bookkeeping Skills
Timeline
Customer Service Representative
Key Maintenance Supply
02.2022 - 04.2024
Shift Supervisor
Waffle House Restaurant
12.2020 - 02.2022
Assistant Manager
Citi Trends
05.2019 - 12.2021
Cashier, Cook
Hardee's Restaurant
05.2016 - 04.2019
Server, Host
Olive Garden
01.2016 - 05.2019
Forklift Operator
JAC Products Inc.
09.2011 - 12.2012
High School Diploma -
Heard County High School