Briana Icart
Lululemon Athletica
Miramar,FL
5
years of professional experience
1
Certification
I am currently studying at Florida International University, pursuing a double major in Industrial Organizational Psychology and Natural and Applied Sciences. My goal is to take my academic background and my experience throughout the years and work with companies in Human Resources and provide companies with employee well-being and organizational development. Moreover I would like to potentially take a career path as a Physician Assistant, while I apply my knowledge in the healthcare setting.
Work History
Educator
1 Year 11 Months- Fostering collaboration in the workplace by coordinating team engagement events that boost employee morale
- Delivering exceptional customer service by assisting guests with product knowledge.
- Maintaining inventory by receiving and unpacking shipments, organizing stock, and ensuring that inventory replenishment is accurate.
- Fulfilling in-store pick-up orders and online orders so that they meet the company's standards.
- Merchandising the sales floor with new products and maintaining the visual standards
Customer Service
3 Years 3 Months- Managed high-stress situations, maintaining professionalism while resolving disputes and conflicts to ensure customer satisfaction.
- Responded to customer requests for products and services, providing accurate information to facilitate informed decisions.
- Kept accurate records to document customer service actions and discussions.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to establish best practices, enhancing consistency in customer service delivery.
Education
High School Diploma
Study Abroad: Genoa, Italy, Culture and Foods
Bachelor of Science - Psychology
Skills
Customer Service
Complaint Handling
Returns processing
Calm and Professional Under Pressure
Problem-Solving
Multitasking
Team Collaboration
Peer mentoring
Certification
Phlebotomy
Timeline
Educator
Lululemon Athletica
11.2024 - CurrentRead More
Customer Service
Winn Dixie Grocery Store
11.2021 - 02.2025Read More
West Broward High School
High School Diploma
Read More
Florida International University
Bachelor of Science from Psychology
Read More