Briana Icart
Miramar,FL
Summary
I am currently studying at Florida International University, pursuing a double major in Industrial Organizational Psychology and Natural and Applied Sciences. My goal is to take my academic background and my experience throughout the years and work with companies in Human Resources and provide companies with employee well-being and organizational development. Moreover I would like to potentially take a career path as a Physician Assistant, while I apply my knowledge in the healthcare setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Educator
Lululemon Athletica
11.2024 - Current
- Fostering collaboration in the workplace by coordinating team engagement events that boost employee morale
- Delivering exceptional customer service by assisting guests with product knowledge.
- Maintaining inventory by receiving and unpacking shipments, organizing stock, and ensuring that inventory replenishment is accurate.
- Fulfilling in-store pick-up orders and online orders so that they meet the company's standards.
- Merchandising the sales floor with new products and maintaining the visual standards
Customer Service
Winn Dixie Grocery Store
11.2021 - 02.2025
- Managed high-stress situations, maintaining professionalism while resolving disputes and conflicts to ensure customer satisfaction.
- Responded to customer requests for products and services, providing accurate information to facilitate informed decisions.
- Kept accurate records to document customer service actions and discussions.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to establish best practices, enhancing consistency in customer service delivery.
Education
High School Diploma -
West Broward High School
Pembroke Pines, FL06-2021
Bachelor of Science - Psychology
Florida International University
Miami, FL08-2025
Skills
- Customer Service
- Complaint Handling
- Returns processing
- Calm and Professional Under Pressure
- Problem-Solving
- Multitasking
- Team Collaboration
- Peer mentoring
Certification
Phlebotomy
Timeline
Educator
Lululemon Athletica
11.2024 - Current
Customer Service
Winn Dixie Grocery Store
11.2021 - 02.2025
High School Diploma -
West Broward High School
Bachelor of Science - Psychology
Florida International University