Briana Jean Baptiste
Ocoee,FL
Summary
Dedicated and detail-oriented professional with a strong background in healthcare support, including experience as a medical payment poster and nutritional services attendant in a hospital setting. I have over 5 years of customer service experience, with a proven ability to handle patient interactions, and support daily healthcare operations. Known for strong communication skills, accuracy, and a commitment to delivering high-quality service in both clinical and administrative environments.
Overview
7
7
years of professional experience
Work History
Payment Poster
Sportscare Physical Therapy
Winter Park, FL
06.2024 - 11.2024
- Accurately entering payments and adjustments received from insurance companies into the billing system, along with any relevant EOB information, explanations, and denial codes.
Nutritional Service Associate
Advent Health
Altamonte, FL
12.2022 - 05.2024
- Utilizes bedside menu entry to record patient menu selections.
- Assemble trays and ensures all patient food deliveries and retrievals are consistent with established timeframes, per department standards.
- CBORD Electronic diet office system, age specific considerations, patient diets and allergies
Customer Representative
Alorica
11.2022 - 01.2023
- Assist in building and completing medication authorizations, ensuring the patient has the information needed about the coverage of their medications.
- Express scripts
- Check the status of authorization and educate on the options for the review process.
Bus Loop Attendant
Universal Studios
Orlando, FL
10.2017 - 03.2021
- Greet and direct guests safely. Assisting in traffic flow using cones, barricades and other equipment.
- Dispatching - Load and unload guests off and onto resort vehicles in a cheerful and helpful manner.
- Ensure the area is set up properly to maximize traffic flow.
Education
Certificate - Medical Billing And Coding Specialist
Florida Technical College
Orlando, FL09-2023
Skills
- Time management
- Fast paced Environments
- Adaptability
- Critical Thinking
- Teamwork Skills
- Interpersonal Skills
- Customer Service Skills
Timeline
Payment Poster
Sportscare Physical Therapy
06.2024 - 11.2024
Nutritional Service Associate
Advent Health
12.2022 - 05.2024
Customer Representative
Alorica
11.2022 - 01.2023
Bus Loop Attendant
Universal Studios
10.2017 - 03.2021
Certificate - Medical Billing And Coding Specialist
Florida Technical College