Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana Jean Baptiste

Ocoee,FL

Summary

Dedicated and detail-oriented professional with a strong background in healthcare support, including experience as a medical payment poster and nutritional services attendant in a hospital setting. I have over 5 years of customer service experience, with a proven ability to handle patient interactions, and support daily healthcare operations. Known for strong communication skills, accuracy, and a commitment to delivering high-quality service in both clinical and administrative environments.

Overview

7
7
years of professional experience

Work History

Payment Poster

Sportscare Physical Therapy
06.2024 - 11.2024
  • Accurately entering payments and adjustments received from insurance companies into the billing system, along with any relevant EOB information, explanations, and denial codes.

Nutritional Service Associate

Advent Health
12.2022 - 05.2024
  • Utilizes bedside menu entry to record patient menu selections.
  • Assemble trays and ensures all patient food deliveries and retrievals are consistent with established timeframes, per department standards.
  • CBORD Electronic diet office system, age specific considerations, patient diets and allergies

Customer Representative

Alorica
11.2022 - 01.2023
  • Assist in building and completing medication authorizations, ensuring the patient has the information needed about the coverage of their medications.
  • Express scripts
  • Check the status of authorization and educate on the options for the review process.

Bus Loop Attendant

Universal Studios
10.2017 - 03.2021
  • Greet and direct guests safely. Assisting in traffic flow using cones, barricades and other equipment.
  • Dispatching - Load and unload guests off and onto resort vehicles in a cheerful and helpful manner.
  • Ensure the area is set up properly to maximize traffic flow.

Education

Certificate - Medical Billing And Coding Specialist

Florida Technical College
Orlando, FL
09-2023

Skills

  • Time management
  • Fast paced Environments
  • Adaptability
  • Critical Thinking
  • Teamwork Skills
  • Interpersonal Skills
  • Customer Service Skills

Timeline

Payment Poster

Sportscare Physical Therapy
06.2024 - 11.2024

Nutritional Service Associate

Advent Health
12.2022 - 05.2024

Customer Representative

Alorica
11.2022 - 01.2023

Bus Loop Attendant

Universal Studios
10.2017 - 03.2021

Certificate - Medical Billing And Coding Specialist

Florida Technical College

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