Briana Johnson
Palm Bay,FL
Summary
Results-oriented professional with management experience in customer service and caregiving. Skilled in crisis intervention and behavior monitoring, ensuring safety and quality care for patients. Committed to advocating for client needs and enhancing their overall experience.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Mental Health Technician
Circles of Care Mental Health Hospital
Melbourne, FL
07.2025 - Current
- Monitored patient behavior and reported changes to the healthcare team.
- Assisted in daily living activities to promote patient independence.
- Implemented therapeutic programs under the supervision of mental health professionals.
- Documented patient progress and maintained accurate records in electronic systems.
- Provided emotional support and crisis intervention during challenging situations.
- Ensured safety protocols were followed within the hospital environment.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Provided excellent service to patients through personable communication.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Documented patient interactions in compliance with HIPAA requirements.
- Encouraged positive behaviors through rewards systems when appropriate.
- Supervised visitors entering the facility according to established security protocols.
- Maintained accurate records of patient progress and treatment plans.
- Advocated for patient rights and provided guidance on navigating mental health systems.
Direct Support Professional
Friends of Children and Families, Inc.
Palm Bay, FL
07.2021 - 04.2025
- Provide a home like environment for teenage girls. Cook clean help with home work. Provide a listening ear and a genuine heart.
- nominated Employee of the month.
- Assisted individuals with daily living activities and personal care needs.
- Developed and implemented individualized support plans for clients.
- Collaborated with families to enhance client communication and relationships.
- Documented client progress and behaviors in daily reports accurately.
- Facilitated recreational activities to promote social interaction among clients.
- Provided transportation and support for community outings and appointments.
- Trained new staff on best practices for client care and safety procedures.
- Maintained a safe and clean environment for all clients at the facility.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Followed care plan and directions to administer medications.
- Assisted individuals in learning and developing new skills.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Used approved crisis intervention techniques in emergency situations.
Caregiver
Private Duty
Palm Bay, FL
01.2015 - 09.2019
- Provide assistance and emotional support to an elderly women in her home.
- Assisting with everyday tasks errands hygiene house keeping and meal preparation.
- Assisted clients with daily living activities and personal hygiene.
- Monitored client health and reported changes to healthcare professionals.
- Administered medications according to prescribed schedules and guidelines.
- Developed and maintained positive relationships with clients and families.
- Coordinated transportation for clients to medical appointments and social events.
- Trained new staff on caregiving best practices and company policies.
- Implemented care plans tailored to individual client needs and preferences.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
Customer Service Manager
Percepta, LLC
Melbourne, FL
11.2012 - 02.2014
- Managed customer service team to ensure high-quality support delivery.
- Developed training programs for new customer service representatives.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Data Entry Specialist
GSI
Melbourne, FL
09.2011 - 02.2012
Cashier/Bakery Associate / Deli Associate
Wal-Mart
Palm Bay, FL
02.2007 - 10.2011
- Make donuts and bagels
- Assist deli department with hot food
- Handled cash, credit, and gift card payments accurately.
- Maintained a clean and organized checkout area regularly.
- Assisted customers with product inquiries and store navigation.
- Managed returns and exchanges following company policies.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Cosmologist - Cosmetology
Ambiance Beauty And Barber
Melbourne, FL 11.2015 - 11.2016
Some College (No Degree) -
Doxa Academy
Melbourne, FL 08.2023 - 02.2024
High school diploma -
Brevard Christian School
Melbourne, FLSkills
- Customer Service
- Front Desk
- Caregiving
- Home maker
- Management
- Office Management
- Medication Administration
- Meal Preparation
- Cooking (10 years)
- Data Entry
- Personal Assistant Experience
- Developmental Disabilities Experience
- Laundry
- Home Care
- Applied Behavior Analysis
- Nursing
- Cleaning Experience
- Teaching
- Case Management
- English
- Autism Experience (2 years)
- Childcare
- Special Education
- Special Needs
- Behavioral Health
- Behavioral Therapy (1 year)
Certification
- CPR Certification
- First Aid Certification
- Registered Behavior Technician
- CNA
Additional Information
Home Health Aide
Timeline
Mental Health Technician
Circles of Care Mental Health Hospital
07.2025 - Current
Some College (No Degree) -
Doxa Academy
08.2023 - 02.2024
Direct Support Professional
Friends of Children and Families, Inc.
07.2021 - 04.2025
Cosmologist - Cosmetology
Ambiance Beauty And Barber
11.2015 - 11.2016
Caregiver
Private Duty
01.2015 - 09.2019
Customer Service Manager
Percepta, LLC
11.2012 - 02.2014
Data Entry Specialist
GSI
09.2011 - 02.2012
Cashier/Bakery Associate / Deli Associate
Wal-Mart
02.2007 - 10.2011
High school diploma -
Brevard Christian School