Briana Jones
Warrensville Heights,OH
Summary
Dynamic and detail-oriented professional with proven organizational skills and a strong background in customer relations. Adept at optimizing workflows and enhancing client experiences, I excel in data entry and effective communication, ensuring a welcoming environment and fostering team collaboration. Committed to delivering exceptional service and support.
Overview
8
8
years of professional experience
Work History
Receptionist
Abier’s Brow Lounge
Woodmere, OH
07.2022 - Current
- Managed front desk operations, ensuring a welcoming environment for visitors and clients.
- Coordinated scheduling and appointments, optimizing office workflow and resource allocation.
- Maintained accurate records of incoming and outgoing correspondence for efficient tracking.
- Assisted in training new staff on office protocols and customer service standards.
Summer Camp Counselor
Beachwood Summer Kids Camp
Beachwood, OH
06.2019 - 08.2021
- Supervised daily activities to ensure camper safety and engagement.
- Developed and implemented creative programs to foster teamwork and personal growth.
- Facilitated conflict resolution among campers, promoting a positive environment.
- Mentored junior counselors, enhancing team performance and morale.
- Monitored camper behavior, addressing issues proactively to maintain group harmony.
- Organized training sessions on first aid and emergency procedures for staff compliance.
Drive-Thru Cashier
Arby's
Twinsburg, OH
05.2018 - 03.2020
- Processed customer transactions efficiently.
- Provided exceptional customer service during high-volume drive-thru operations.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Assisted in training new cashiers on service protocols and system navigation.
- Communicated effectively with team members to ensure smooth workflow during peak hours.
Cashier
Buffalo Wild Wings
Bainbridge, OH
09.2017 - 05.2018
- Processed customer transactions efficiently and accurately.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with inquiries, providing knowledgeable product information.
- Handled cash, credit, and digital payments with attention to detail.
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table assignments for efficiency.
- Communicated wait times to guests, enhancing customer satisfaction.
- Maintained cleanliness and organization of dining area and entrance.
- Monitored dining room activities to ensure smooth operations throughout service.
Education
Bachelor Of Business Administration - Accounting
Bowling Green State University
Bowling GreenBachelor Of Science - Nursing
Cuyahoga Community College
Cleveland, OHSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Verbal and written communication
Timeline
Receptionist
Abier’s Brow Lounge
07.2022 - Current
Summer Camp Counselor
Beachwood Summer Kids Camp
06.2019 - 08.2021
Drive-Thru Cashier
Arby's
05.2018 - 03.2020
Cashier
Buffalo Wild Wings
09.2017 - 05.2018
Bachelor Of Business Administration - Accounting
Bowling Green State University
Bachelor Of Science - Nursing
Cuyahoga Community College