Briana Knott
Arnaudville ,LA
Summary
Adept at maintaining HIPAA compliance and delivering exceptional customer service, I leveraged my skills in patient registration and empathy at the Cardiovascular Institute of the South to enhance patient care. Trained in medical terminology and insurance verification, I excel in high-pressure environments, ensuring patient confidentiality and satisfaction.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Cardiovascular Institute of the South
Lafayette, LA
07.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Resolved customer complaints using established follow-up procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Engaged with patients to provide critical information.
- Followed document protocols to safeguard confidentiality of patient records.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Assisted in reducing no-show rates by implementing reliable follow-up and reminder system for appointments.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
Truck Driver
United States Army National Guard
Bunkie, LA
02.2021 - 10.2023
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Ward Clerk
J Michael Morrow Nursing Home
Arnaudville, LA
02.2022 - 07.2023
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Filled out records, staffing sheets, and patient documents.
- Supported physicians by promptly providing accurate patient information, facilitating timely decision-making and treatment plans.
- Provided valuable assistance during emergency situations by quickly alerting appropriate medical personnel when necessary.
Cashier
Janises Supermarket
Sunset, LA
03.2019 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Beau Chene Highschool
Arnaudville, LASkills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Appointment Scheduling
- Registration and Admissions
- Phone and Email Etiquette
- Medical Terminology
- Strong empathy
- Problem-Solving
- Money Handling
- Patient Education
- Scheduling Diagnostic Procedures
- Post-Discharge Care Coordination
- Training Coordination
- Caring and Empathetic
- Attention to Detail
- Medical insurance
- Calm and Effective Under Pressure
- Punctual and Hardworking
- Document filing
- Conflict Resolution
- Schedule Coordination
- Patient Intake
Timeline
Patient Access Representative
Cardiovascular Institute of the South
07.2023 - Current
Ward Clerk
J Michael Morrow Nursing Home
02.2022 - 07.2023
Truck Driver
United States Army National Guard
02.2021 - 10.2023
Cashier
Janises Supermarket
03.2019 - 06.2021
Beau Chene Highschool