Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Briana Loera

Mesquite,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated to customer service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I also enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

SandsRx Pharmacy
08.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

South Garland High School
Garland, TX
05.2021

Skills

  • Consultative Sales
  • Data Entry
  • Information Security
  • Scheduling
  • Product Knowledge
  • Account Updating
  • Call Management
  • Complaint Resolution
  • Microsoft Outlook
  • Spreadsheets
  • Technical Support
  • Prioritization

Languages

Spanish
Limited Working

Timeline

Customer Service Representative

SandsRx Pharmacy
08.2021 - Current

High School Diploma -

South Garland High School

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Briana Loera