Briana Lopez
El Paso,TX
Summary
Dynamic and versatile professional with experience at Steel Specialties Inc., where I honed my organization and problem-solving skills. Excelled in multitasking and teamwork, significantly enhancing team productivity and customer satisfaction. Demonstrated exceptional telephone etiquette and a proactive approach to addressing and resolving customer inquiries and complaints.
Overview
2
2
years of professional experience
Work History
Receptionist
Steel Specialties Inc.
06.2024 - Current
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Waitress Trainee
China Pearl
08.2023 - 02.2024
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Maintained professional demeanor even difficult interactions resolving conflicts tact diplomacy.
- Actively listened customer feedback suggestions implemented improvements response their comments.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
Host
Applebee's Grill + Bar
07.2022 - 07.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Backed up servers by checking on tables and retrieving items for guests.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
Associate of Arts - Theatre
El Paso Community College
El Paso, TX06-2026
High School Diploma -
Horizon High School
El Paso, TX05-2024
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Greeting and Seating Clients
- Typing Speed
- Teamwork and Collaboration
- Problem-Solving
- Acting and performance techniques
- Method acting
- Theatrical acting
- Improv Acting
- Theater Acting
- Energetic cheerleading
- Cheerleading
- Audition preparation
- Excellent sight-reading
- Concert experience
- Confidence building
- Performance Energy
- Expressive Facial
- Audience Engagement
Accomplishments
I
Reading,baking,
During my free time i enjoy to read and bake to distress
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Receptionist
Steel Specialties Inc.
06.2024 - Current
Waitress Trainee
China Pearl
08.2023 - 02.2024
Host
Applebee's Grill + Bar
07.2022 - 07.2022
Associate of Arts - Theatre
El Paso Community College
High School Diploma -
Horizon High School
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