BRIANA LOZA
Moreno Valley,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
Work History
Appointment Setter
Riverside Honda
12.2022 - 09.2023
- Acted as first point of contact and set appointments for prospective clients.
- Set appointments with salespeople and potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Answered phone calls and answered questions from potential customers.
Hostess
IHOP
03.2022 - 12.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Barista
Starbucks Coffee
02.2021 - 03.2022
- Served several customers per hour during busy periods, maintaining high satisfaction with upbeat and knowledgeable assistance
- Helped support team goals, assisting with all cleaning tasks, customer needs, and supply replenishment
- Maintained ideal presentation standards with customers, keeping appearance clean and using professional language.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Order Picker
Kohls Distribution Center
11.2020 - 02.2021
- Performed proper lifting and handling techniques to maintain safe working environment.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to complete timely orders and avoid delays.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
Baker
El Super
01.2020 - 11.2020
- Baked breads, pies, cakes, cookies and other pastries to meet daily demand
- Drove bakery sales through development of new recipes and seasonal offerings
- Monitored supply closet and rotated ingredient stock to promote freshness and reduce waste.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Resolved customer concerns with positive approach and constructive strategies.
Education
No Degree - General Studies
Riverside City College
Moreno Valley, CA06.2021
High School Diploma -
Canyon Springs Highschool
Moreno Valley, CA06.2017
Skills
- Exceptional people skills
- Willing to accept challenges
- Customer Service
- Order Processing
- Customer Consultations
- Key Relationship Development
- Schedule Coordination
- Shipping and Packaging
- Handheld Scanners
- Customer Order Fulfillment
- Menu Memorization
- Seating Assignment Preparation
- Table Bussing
- Check Payment Processing
Languages
Spanish
Native or Bilingual
Timeline
Appointment Setter
Riverside Honda
12.2022 - 09.2023
Hostess
IHOP
03.2022 - 12.2022
Barista
Starbucks Coffee
02.2021 - 03.2022
Order Picker
Kohls Distribution Center
11.2020 - 02.2021
Baker
El Super
01.2020 - 11.2020
No Degree - General Studies
Riverside City College
High School Diploma -
Canyon Springs Highschool
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