Mark Padilla

• Provided detailed information about products and services to clients.
• Scheduled appointments for customers based on their availability.
• Utilized existing software applications to manage schedules, track progress, and maintain records of client interactions.
• Maintained a positive attitude while dealing with difficult situations involving customers.
• Identified customer needs and recommended appropriate solutions accordingly.
• Followed up with customers after scheduled appointments were completed.
• Attended regular training sessions on new products or selling techniques.

• Coordinated with other workers onsite to ensure efficient completion of tasks.
• Utilized power tools such as saws, drills and sanders when necessary on projects.
• Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
• Performed demanding physical work over extended periods and modeled positive attitude.
• Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
• Worked productively as lead or helping team member to drive customer satisfaction.

Processed transactions using a point-of-sale system.

• Provided accurate information about products, prices and services.
• Built relationships with customers to encourage repeat business.
• Handled customer complaints in a professional manner.
• Upsold additional items based on customer interests and needs.
• Tracked sales performance metrics to identify trends in the market place.
• Suggested ideas for improving store operations and increasing profits.
• Helped customers find specific products, answered questions, and offered product advice.
• Assisted customers with product selection, sizing and styling.